YWCA Knoxville and the Tennessee Valley | Get Involved

Careers

Thank you for your interest in joining the YWCA Knoxville & the Tennessee Valley. All current job postings will be listed on this page.

Application instructions: Please submit a completed online application. In addition, all applicants must submit a cover letter and resume with references. Applications may be submitted online, in person or mailed to the following:

HR Department

Attention: Shelby Schilling

YWCA Knoxville and the Tennessee Valley

420 West Clinch Avenue

Knoxville, TN 37902

865-523-6126

YWCA Knoxville and the Tennessee Valley is pleased to offer a generous benefits package to all full-time employees, including medical, dental, vision and life coverage, a competitive retirement plan, generous vacation, sick, and holiday time. YWCA is an Equal Opportunity Employer and United Way Community Partner.

Please complete and submit online application here.

Current Opportunities

Director of YWCA Phyllis Wheatley Center

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley is a leading force in community change. Across a six-county service area, YWCA offers transitional housing and supportive services to women who would otherwise be homeless; advocacy, outreach, and support groups for victims of domestic violence; health and fitness opportunities for low-income individuals; and comprehensive education and afterschool programming for youth and their families.

General Description of Duties:

Under general supervision of the CEO, provides educational, professional, administrative, and technical leadership and direction for the YWCA Phyllis Wheatley Center (PWC). Acts as community and professional liaison to ensure community outreach. Develops and oversees educational curriculum, facility programming activities and events to promote and meet program and Association services and goals.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and the Tennessee Valley Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required:

• Oversees and directs all educational programs and services of the PWC and assures that they are delivered with the highest quality of service.

• As a member of the executive team, works closely with the CEO to plan for, develop, and lead all PWC programs and activities that achieve YWCA’s mission.

• Directs and coordinates with PWC Assistant Director to provide leadership and direction to all PWC staff (including afterschool and summer camp counselors, rental facilitator, interns and field students, foster grandparent volunteers, volunteers, etc.).

• Oversees operation of site; follows approved employment policies and procedures; ensures that staff and volunteers are screened and trained appropriately.

• Develops and maintains positive relationships with youth, parents, caregivers, community partners, and providers to ensure successful execution of programming focused on educational advancement and access to resources for youth and families.

• Responsible for outcome measurement, program efficiency and data collection. Required to maintain and submit records as required by grantors. Works closely with Director of Grants and Program Data Analyst to ensure all grants and funding requirements are met.

• Responsible for site and program compliance. Assures that regulations regarding all services at PWC are always met. This includes facility licensure through the Department of Education, Department of Human Services, and Knox County Health Department.

• Oversees maintenance of PWC records; supervises collection of fees and their submission, with reports and receipt copies to the Business Office in a timely and accurate manner.

• Develops and coordinates implementation of age appropriate academic enrichment activities.

• Works closely with Director of Community and Donor Relations to ensure positive volunteer experiences.

• Oversees purchasing/ordering of program materials and supplies within budgetary constraints.

• Maintains strict confidentiality of youth and family information.

• Other duties, as assigned.

Minimum Knowledge and Training Requirements:

• Bachelor’s degree with major emphasis in education, social services, social administration, education or human development or its equivalent through a combination of education, training, and management experience.

• Minimum of three years’ work experience in education and supervision of youth, program and budget management and facility management.

• Requires skill and experience in the development and implementation of supplemental educational curriculum.

• Must have a “people first” attitude and possess the ability to think creatively, work under pressure and within time constraints, and work efficiently as part of a team.

• Possesses experiences that indicate sensitivity to issues relative to programming and human relations skills.

• Requires possession of educational, organizational, discretionary, numerical, communicational, computer, interpersonal, leadership and supervisory skills.

• Requires a general knowledge of bookkeeping or accounting procedures.

• Requires knowledge of building maintenance and upkeep.

This position will be posted until filled.

Administrative Coordinator

General Description of Duties:

The goal of this position is to provide direct assistance to the CAO, support to the CEO, and to perform a variety of administrative and clerical tasks. Other organizational and operational duties may be included as needed.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville Mission in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities, as required.

Directly assists the CAO with administrative duties including:

1. Prepare invoices, reports, memos, letters and other documents using word processing, spreadsheet, database, or presentation software

2. Answer phone calls and direct as appropriate

3. Maintain Board of Director’s records, documents and files

4. Order and maintain inventory of supplies for all three YWCA sites (downtown Knoxville, Oak Ridge, Phyllis Wheatley Center)

5. File and retrieve documents, records, and reports

6. Scan and upload personnel files into online HR system

7. Manage facility rentals for all three YWCA sites (downtown Knoxville, Oak Ridge, Phyllis Wheatley Center).

8. Open, sort, and distribute bills and correspondence

9. Complete deposit and submit ledger to accounting department

10. Make travel arrangements or VISA purchases per CEO/CAO approval

11. Provide technical support to staff as the main contact for IT questions/concerns

12. Assist in coordinating building safety or maintenance activities to ensure safe environment for residents, staff, volunteers, and members

13. Identify and monitor YWCA staff trainings to ensure grant compliance

14. Assure that confidentiality is maintained regarding all client information and agency proprietary information

16. Assist the Director of Grants and/or accountant with submitting grant requirements

15. Fill in for front desk staff on as-needed basis

17. Other duties as assigned by CEO/CAO

Qualifications:

A high school diploma and two year’s work experience, preferred. The successful candidate must have excellent oral communication skills and writing ability, an understanding of the mission of the YWCA, and enthusiasm for the people served and the programs created. Must have a “people first” attitude and possess the ability to think creatively, work under pressure and within time constraints, and work efficiently as part of a team. Detail-oriented, with strong organizational, analytical and planning skills, and a desire to work in support of a CEO, CAO and a Board of Directors.

This position will be posted until filled.

Development Associate

General Description of Duties:

Under general supervision of Director of Communications and Events, this position is responsible for content creation on YWCA social media channels, supporting efforts involving special events/fundraisers, processing and coordinating agency volunteers and interns, and coordinating in-kind donations for YWCA Knoxville and the Tennessee Valley. As a member of the Development Team, collaboration and strong written and verbal communication skills are required.

Job Duties and Responsibilities:

1. Assists in content creation for YWCA’s social media platforms (Facebook, Instagram, Twitter, YouTube, LinkedIn, Flickr).

2. Assists in content creation of marketing materials including email, online, and print content.

3. Supports and assists in implementation of communications strategy, through social media platforms, website, and other appropriate outlets.

4. Serves as the point of contact for individual, group, and corporate volunteers. Responds to volunteer and intern interests, connects interested volunteers and interns with appropriate YWCA programs, and looks for ways to maximize volunteer giving. Maintains volunteer and intern information and leads appreciation tactics.

5. Manages day to day volunteer communication for internal and external relationships for volunteer recruitment including YWCA website, Handshake database, Volunteer East Tennessee database, and monthly data.

6. Assists in development of donor relations strategy for cultivating volunteers.

7. Presents at public speaking engagements in the community related to various topics on volunteerism, as appropriate.

8. Advances the brand, image, and mission for YWCA.

9. Assists in developing strategies to increase YWCA’s presence in the community.

10. Attends and represents YWCA in external community fairs and events, as appropriate.

11. Coordinates and cultivates in-kind donation giving and requests.

12. Assists in planning, coordination, and implementation of all special events, including marketing material for special events with approval from Director of Communications and Events.

13. Maintains confidentiality of client and proprietary information.

14. Other duties, as assigned.

Qualifications:

A bachelor's degree and one year working in a professional environment is preferred. Must have excellent computer skills, including proficiency in Microsoft Office and experience in Adobe Creative Suite. Must be detail oriented, with strong organizational and analytical skills. Must have a “people first” attitude and possess the ability to work within time constraints independently and efficiently as a part of the YWCA Knoxville and the Tennessee Valley team. Must be committed to the mission of YWCA Knoxville and the Tennessee Valley and can work with diverse populations.

This position will be posted until filled.

Front Desk Clerk: Part Time, PRN

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley (YWCA) is a leading force in community change. Across a six-county service area, YWCA offers transitional housing and supportive services to women who would otherwise be homeless; advocacy, outreach, and support groups for victims of domestic violence; health and fitness opportunities for low-income individuals; and comprehensive education and afterschool programming for youth and their families.

The YWCA Knoxville is a non-profit organization located at 420 West Clinch Ave in Downtown Knoxville.Under general supervision of the Front Desk Supervisor, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position is part time as needed and holidays. Possible shifts include 7am-3pm, 3pm-11pm and 11pm-7am. Serious inquires only.

Duties & Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

2. Answers phone calls and assist guests of the organization.

3. Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

4. Accepts payments and records receipts.

5. Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

6. Accept, dry and sort donations.

7. Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

8. Attends monthly scheduled staff meetings.

9. Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

10. Maintains confidentiality.

11. Other duties as assigned.

Qualifications: Minimum Knowledge and Education to Meet Position Requirements Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision.Proficiency in Microsoft office, required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

Supporting Youth Experiencing Trauma Program Coordinator (Part-time)

Position Description:

Under general supervision of the Director of Social Services, this position leads Supporting Youth Experiencing Trauma programming; implements program screening; schedules and facilitates groups and parent engagement sessions; and communicates with referral sources, site representatives, parents, and guardians.

The program coordinator will lead therapeutic support groups for elementary, middle, and high school students who have experienced trauma. The curriculum-based program incorporates CBT theory and is focused on teaching coping skills to students and providing support for their families and caregivers.

The program coordinator will have experience in working with youth and leading groups, as well as possess clinical knowledge and skills while upholding the social work code of ethics and demonstrating professionalism throughout the community. The program coordinator will provide services at the YWCA Phyllis Wheatley Center, within Knox County Schools, and other youth-specific agencies. This position is part-time (10-20 hours a week) and will require school and after-school hours.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and Tennessee Valley mission statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

2. Provides services to youth who have experienced trauma through implementation of the evidence-based “Support for Students Exposed to Trauma” curriculum. Services will be provided in group settings, with youth in elementary, middle, and high school. Documents observations during group sessions. Intervenes during group sessions as needed to maintain appropriate group dynamics. Reports all incidents of suspected child abuse or neglect to Program Director, as well as following all mandated reporting policies.

3. Provides a safe environment for youth and families by upholding all site policies and procedures. Maintains positive relationships with community partners, including Knox County Schools personnel and site directors. Ensures successful execution of programming focused on safety, empowerment and understanding of the dynamics and effects of trauma.

4. Works with school personnel and site directors to schedule intakes, assessments, and group sessions with youth. Schedules parent engagement sessions for each group of students.

5. Responsible for tracking of statistical data for assigned clients, continual data quality, and input of services and goals as directed. Completes exit and follow-up surveys with youth and families to assess quality of services and outcomes of utilized curriculum.

6. Maintains professional relationships with parents, family members, and children. Treats all family members with respect. Provides ongoing updates to parents and guardians regarding progress of youth in reduction of trauma symptoms and increase of coping skills.

7. Ensures successful execution of standards, policies and procedures of confidentiality and programming focused on empowerment and safety.

8. Attends scheduled staff and agency wide meetings.

9. Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance.

10. Accurately record and maintain program data as required.

11. Other duties as assigned.

Qualifications:

Minimum educational requirement for this position is Master-level education in social work, counseling, or a related field or Bachelor-level education and experience equivalent. Familiarity with social service, criminal and civil courts, juvenile court, community action agencies, and customer service delivery programs. Strong written and communication skills required. Ability to work with diverse populations.

After-School Enrichment Counselor: Phyllis Wheatley Center

This position works in our After-School Enrichment Program (ASEP) located at the YWCA Phyllis Wheatley Center in East Knoxville. This program serves middle school-aged youth. We are seeking high-quality professional role-models with sound character and a diverse skillset to provide support and attention to our students’ needs, social and emotional development, and academic success. We are looking for part-time staff who are truly passionate about impacting the lives of young people in a supportive and engaging environment. This person will be available to serve between the hours of 2:30pm and 6:30pm, Monday thru Friday.

Responsibilities:

1. Provide a safe and secure environment for all youth.

2. Plan activities that are challenging, enriching and age appropriate.

3. Be able to follow and implement daily lesson plan for specific empowerment area.and present necessary statistical data as required.

4. Serve as a positive role model, mentor and as a tutor (when needed).

5. Accurately record and maintain program data as required.

6. Provide application and practice for school day skills and knowledge in a way that strengthens learning.

7. Build connections with students, demonstrate the usefulness of content being taught, and help to build student confidence through success.

8. Enhance the learning environment by teaching and demonstrating life skills including but not limited to: self-awareness, critical and creative thinking skills, decision making skills, problem solving skills, effective communication skills, interpersonal skills, empathy and coping skills.

9. Demonstrate a passion for learning.

10. Possess a working and applicable knowledge of technology including, but not limited to: Chromebooks, PC/Laptop, Microsoft Word, Google Classroom, Microsoft Teams, Outlook, Excel, Canvas, Zoom, etc.

11. Maintain confidentiality of program participants.

12. Possess the 4-B’s: Be responsible. Be accountable. Be professional. Be present.

Qualifications:

Position requires a high school diploma or equivalent; Associate degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes, or programs. Must possess effective human relations skills and must be highly motivated, enthusiastic, and creative.

Phyllis Wheatley Center Night/Weekend Rental Coordinator

Under general supervision of the Director of the Phyllis Wheatley Center, is responsible for managing rental agreements and providing excellent customer service. This position is part-time and on nights and weekends.

Responsibilities:

1. Provides a safe and secure environment for facility patrons and/or clients.

2. Ensure appropriate use of facilities.

3. Assisting patrons and/or clients with general needs while utilizing the facility.

4. Cleaning and/or building maintenance.

5. Administrative tasks and other duties as assigned.

Qualifications: Position requires a high school diploma or equivalent; associates degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes or programs and must possess effective human relations skills; must be highly-motivated, enthusiastic and creative.

Evening/Weekend Lifeguard

Under general supervision of the Health and Fitness Director. Lifeguards pool for aquatic classes, open swim and swimming lessons for the YWCA Club W. Has strong knowledge and experience in lifeguarding. Work outside of facility as a Club W ambassador.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes Association and Mission Statement in the community. Interacts with other program personnel, volunteers, and staff to meet the needs of all YWCA members and participants. Participates in Association activities as necessary.

2. Accepts pool responsibility and attends mandatory trainings put forth by the Health and Fitness Director.

3. Listens to clients, instructors and community to assist in the Club W development.

4. Responsible for staying up-to-date with all certifications, especially CPR. Carries proof of CPR training at all times.

5. Follows the YWCA policies and procedures in a case of an injury. The instructor/lifeguard will complete an incident report, available at the front desk.

6. Will work with the YWCA to ensure that the pool facility is clean and safe.

7. Promote memberships, awareness of programs and class offerings.

8. Must be cognizant of emergency exits, fire extinguisher and telephone in case of emergency.

9. Will notify the director two weeks in advance for planned absences. If you are ill, please call a substitute to cover your shift.

Qualifications: A high school diploma with lifeguard certification required. Should have paid or volunteer experience in life-guarding and be over the age of 16. Requires skills and life experiences that indicate sensitivity to health related issues and low-income individuals. Must be reliable and come with good references. Requires possession of organizational, communication, interpersonal, and leadership skills.