YWCA Knoxville and the Tennessee Valley | Get Involved

Careers

Thank you for your interest in joining the YWCA Knoxville & the Tennessee Valley. All current job postings will be listed on this page.

Application instructions: Please submit a completed online application. In addition, all applicants must submit a cover letter and resume with references. Applications may be submitted online, in person or mailed to the following:

HR Department

Attention: Shelby Schilling

YWCA Knoxville and the Tennessee Valley

420 West Clinch Avenue

Knoxville, TN 37902

865-523-6126

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley (YWCA) is a leading force in community change. Across a six-county service area, YWCA offers transitional housing and supportive services to women who would otherwise be homeless; advocacy, outreach, and support groups for victims of domestic violence; health and fitness opportunities for low-income individuals; and comprehensive education and afterschool programming for youth and their families.

YWCA Knoxville and the Tennessee Valley is pleased to offer a generous benefits package to all full-time employees, including medical, dental, vision and life coverage, a competitive retirement plan, generous vacation, sick, and holiday time. YWCA is an Equal Opportunity Employer and United Way Community Partner. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Please complete and submit online application here.

Current Opportunities

Keys of Hope Social Services Counselor

Under general supervision of the CEO, provides social services, case management assistance, recovery support, and crisis counseling to YWCA Keys of Hope Women’s Program clients. The goal of this position is to be an advocate, counselor, and referral agent for clients in acquiring social and health care services, employment, housing, and such other services as needed.

Responsibilities:

• Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and the Tennessee Valley Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• Manages program waitlist and coordinates entrances and exits within the program, in collaboration with Maintenance Technician, to ensure timely and efficient turnover.

• Conducts intake interviews with assigned new clients and facilitates goal planning with each client as assigned at initial intake appointment and quarterly thereafter, continually evaluating barriers to permanent housing and other necessary services and finding appropriate resources to address said barriers.

• Responsible for initial input of statistical data into KnoxHMIS for assigned clients, continual data quality, and input of services and goals as directed.

• Meets with clients on a walk-in basis or by appointment for individual case management and/or referral. Provides the appropriate referrals and support in identifying employment, social and health care services, housing, and other services as-needed based on client need and request.

• Facilitates special groups for clients in development of self-sufficiency skills and/or acquiring social and health care services, employment, housing, and such other services.

• Facilitates recovery support groups, individual recovery support activities, and reports per standards set out by agency. Meets all expectations in delivery of service, appropriate documentation, and confidentiality including HIPAA compliance.

• Provides ongoing individual and group financial literacy training for clients, using YWCA-provided curriculum.

• Collaborates with interagency program coordinators to provide wraparound services including domestic violence support, criminal justice support, therapy services, etc. when appropriate.

• Provides technical support to individual volunteers, groups, and field students as directed.

• Attends mandatory monthly meetings for clients and weekly staff meetings as scheduled.

• Cultivates a safe, encouraging, and supportive environment for clients.

• May be required to assist in coordinating building safety or maintenance activities to ensure safe environment for clients.

• Assures that confidentiality is maintained regarding all client information and agency proprietary information.

• Assists the CEO in special projects as requested and understands flexibility is a key component of the position.n.

• Consults with programs and external resources, as needed, regarding issues related to clinical license including appropriate intervention, resources, and ethical decision making.

• Accepts rotating on-call status.

Qualifications: Minimum educational requirement for this position is Bachelor-level education in social work, counseling, or a related field Bachelor-level education and experience equivalent. Passionate about working in an organization that values and promotes diversity, equity, inclusion and anti-racism. Embraces and actively promotes an inclusive and equitable work environment. Strong written and communication skills required. Familiarity with social service and community action agencies, recovery support, and customer service delivery programs. Sincere commitment to working with diverse populations and ability to develop creative, evidence-based solutions to ensure client success within and beyond YWCA programming.

Victim Advocate - Family Justice Center

Under the general supervision of the Victim Advocacy Program Coordinator, provides professional and programmatic leadership and advocacy services to victims of domestic violence interacting with the community, court system, and partners supporting domestic violence interventions. Acts as a community and professional resource to ensure that the needs of the victims and the program are met. Implements activities and events to promote and meet the mission and goals of the YWCA. Meets and exceeds all practice and ethical requirements of NASW.

The YWCA Knoxville seeks an energetic, passionate victim advocate focused on domestic violence and providing services at the Knox County Family Justice Center. The successful candidate will have experience in working with clients in the area of domestic violence and community resources in Knox County.

The Victim Advocate will counsel and provide crisis intervention to victims in Knox County, Tennessee which impacts over 1,500 clients annually. This will include understanding of culture, identifying victims’ needs, maintaining confidentiality, insuring the delivery of services to victims of domestic violence, dating violence, sexual assault, and stalking. The advocate will provide services at the Knox County Family Justice Center.

Responsibilities:

• In collaboration with the court system, community, and partners, identify and support victims in the criminal and civil court processes by identification of resources, rights, and domestic violence related services including support services.

• Works with the Family Justice Center, partners, law enforcement, the courts and court staff, government entities and others to assure victims are receiving the highest quality of support to victims as they negotiate these systems.

• Trains, teaches, and guides staff, community members, and fellow partners in the implementation of domestic violence related program activities using best practice social work theory and methods.

• Attends workshops and community initiatives and events to advance the work of domestic violence victim advocacy.

• Demonstrates understanding of legal system and role of victim advocate.

• Communicates well both orally and in writing.

• Maintains appropriate detailed records of services provided, information, and provides reports as required.

• Acts as a positive emissary for the agency within the organization and in the community. Promotes the YWCA Mission Statement in the community and with clients and volunteers. Interacts with other program personnel, volunteers, and staff to meet the needs of our clients. Participates in YWCA Association activities.

• Accepts on-call responsibilities.

• Maintains confidentiality.

• Other duties, as assigned.

Qualifications: A bachelor’s degree in social work or in a related field and program development and management/leadership experience, preferred. Requires human relations skills and life experiences that indicate sensitivity to issues relative to domestic violence and victim advocacy programming. Requires possession of organizational, discretionary, numerical, communication, and computer skills. A sincere commitment to work collaboratively with all constituent groups, including a diverse range of clients, staff, volunteers, and other supporters. Passionate about working in an organization that values and promotes diversity, equity, inclusion and anti-racism. Embraces and actively promotes an inclusive and equitable work environment. Must demonstrate interpersonal, leadership, and supervisory skills. Bilingual (Spanish/English) is a plus.

Family Visitation Program Coordinator

Under general supervision of the Director of Victim Services, provides administration and program oversight of the OVW Justice for Families grant funded supervised visitation and safe exchange program in Anderson County. This program is focused on providing supervised visitation and safe exchange services for the children of victims of domestic violence in and around Anderson County.

Responsibilities:

• Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and Tennessee Valley mission statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• Successfully coordinates the implementation phases of the supervised visitation and safe exchange program. Coordinates site plan development with YWCA leadership. Develops program policies and procedures based on best practices and guiding principles. Works closely with program technical assistance providers to ensure program success.

• Recruits, develops, and maintains positive relationships with community partners, including court personnel. Ensures successful execution of programming focused on safety, empowerment, and understanding of the dynamics of domestic violence.

• Coordinates visitation scheduling utilizing best practices and guiding principles of supervised visitation programming. Conducts intake interviews with new clients and facilitates goal planning with participants using trauma informed approach, in addition to assessing for appropriateness for services.

• Maintains professional relationships with parents, family members, and children. Treats all family members with respect and without judgement. Participates in ongoing assessment and evaluation of the family’s goals. Provides verbal feedback to families regarding their conduct and progress in the visits.

• Responsible for tracking of statistical data for assigned clients, continual data quality, and input of services and goals as directed.

• Responsible for outcome measurement, program efficiency, and accurate client records. Required to maintain and submit records as required by grantors to the Director of Victim Services. Works with Director of Victim Services and Grants Coordinator to ensure all grants and funding requirements are met.

• Ensures successful execution of standards, policies and procedures of confidentiality and programming focused on empowerment and safety.

• Attends scheduled staff and agency wide meetings.

• Assists the Director of Victim Services in special projects as requested and understands flexibility is a key component of the position.

• Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance.

• Other duties as assigned.

Qualifications: Minimum educational requirement for this position is Bachelor-level education in social work, counseling, or a related field Bachelor-level education and experience equivalent. Familiarity with social service, criminal and civil courts, juvenile court, community action agencies, and customer service delivery programs. Strong written and communication skills required. Ability to work with diverse populations. Requires skills and life experiences that indicate sensitivity to domestic violence related issues and families in need of healing and restoration. Must be able to maintain a flexible schedule with evening and weekend work expected. Requires possession of organizational, numerical, communicational, computer, interpersonal, leadership and supervisory skills.

Front Desk Clerk - PRN

Under general supervision of the Front Desk Supervisor, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position is part time as needed and holidays. Possible shifts include 7am-3pm, 3pm-11pm and 11pm-7am. Serious inquires only.

Responsibilities:

• Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

• Answers phone calls and assist guests of the organization.

• Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

• Accepts payments and records receipts.

• Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

• Accept, dry and sort donations.

• Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

• Attends monthly scheduled staff meetings.

• Attends scheduled staff and agency wide meetings.

• Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

• Maintains confidentiality.

• Other duties as assigned.

Qualifications: Minimum Knowledge and Education to Meet Position Requirements Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision. Proficiency in Microsoft office, required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

This position will be posted until filled.

Evening/Weekend Lifeguard

Under general supervision of the Health and Fitness Director. Lifeguards pool for aquatic classes, open swim and swimming lessons for the YWCA Club W. Has strong knowledge and experience in lifeguarding. Work outside of facility as a Club W ambassador.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes Association and Mission Statement in the community. Interacts with other program personnel, volunteers, and staff to meet the needs of all YWCA members and participants. Participates in Association activities as necessary.

2. Accepts pool responsibility and attends mandatory trainings put forth by the Health and Fitness Director.

3. Listens to clients, instructors and community to assist in the Club W development.

4. Responsible for staying up-to-date with all certifications, especially CPR. Carries proof of CPR training at all times.

5. Follows the YWCA policies and procedures in a case of an injury. The instructor/lifeguard will complete an incident report, available at the front desk.

6. Will work with the YWCA to ensure that the pool facility is clean and safe.

7. Promote memberships, awareness of programs and class offerings.

8. Must be cognizant of emergency exits, fire extinguisher and telephone in case of emergency.

9. Will notify the director two weeks in advance for planned absences. If you are ill, please call a substitute to cover your shift.

Qualifications: A high school diploma with lifeguard certification required. Should have paid or volunteer experience in life-guarding and be over the age of 16. Requires skills and life experiences that indicate sensitivity to health related issues and low-income individuals. Must be reliable and come with good references. Requires possession of organizational, communication, interpersonal, and leadership skills.