YWCA Careers

Thank you for your interest in joining the YWCA Knoxville & the Tennessee Valley.  All current job postings will be listed on this page.

Application instructions: Please submit a completed online application, available here.

In addition, all applicants must submit a cover letter and resume (with references).  Applications may be submitted online, in person or mailed to following:

HR Department
Attention: Shelby Schilling
YWCA Knoxville & the Tennessee Valley
420 West Clinch Avenue
Knoxville, TN 37902
(865) 523-6126

The YWCA is pleased to offer a generous benefits package to all full-time employees, including medical, dental, vision and life coverage, a competitive retirement plan, generous vacation, sick, and holiday time, and loan forgiveness program.

The YWCA is an Equal Opportunity Employer and United Way Community Partner.

Domestic Violence Victim Court Advocate- Knox County

Position Description
The YWCA Knoxville seeks an energetic, passionate victim advocate focused on domestic violence and providing services in the Knox County court system.  The successful candidate will have experience in working with clients in the area of domestic violence and community resources in Knox County.

The Domestic Violence Advocate will counsel and provide crisis intervention to victims in Knox County, Tennessee which impacts over 1,500 clients annually. This will include understanding of culture, identifying victims’ needs, maintaining confidentiality, insuring the delivery of services to victims of domestic violence, dating violence, sexual assault, and stalking. The advocate will provide services at the Knox County civil and criminal courts.

Qualifications
Minimum educational requirement for this position is Bachelor level education in social work or counseling, or experience equivalent. Familiarity with social service and community action agencies, and customer service delivery programs.  Strong writing and communication skills. Ability to work with diverse populations.

Benefits

The employee benefits package includes medical, dental, vision and life coverage, a competitive retirement plan and generous vacation, sick, and holiday time.

Women’s Housing Program Social Service Counselor

Position Description
Under general supervision of the Director of Social Services and the Women’s Housing Program Coordinator, provides social services, recovery support, and crisis counseling to YWCA residents. The goal of this position is to provide an advocate, counselor and referral agent for residents of the Keys of Hope Transitional Housing Program in acquiring social and health care services, employment, housing, and such other services as needed

Responsibilities 

  • Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and the Tennessee Valley Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.
  • Conducts intake interviews and facilitates goal planning with each resident as assigned at initial intake appointment and during monthly check-ins thereafter.
  • Responsible for initial input of statistical data into KnoxHMIS for assigned clients, continual data quality, and input of services and goals as directed.
  • Meets with residents on a walk-in basis or by appointment for individual counseling and/or referral. Provides the appropriate referrals and support in identifying employment, social and health care services, housing, and other services as needed based on client need and request.
  • Facilitates special groups for residents in development of self-sufficiency skills and/or acquiring social and health care services, employment, housing, and such other services.
  • Facilitates recovery support groups, individual recovery support activities, and reports per standards set out by agency. Meets all expectations in delivery of service, appropriate documentation, and confidentiality including HIPAA compliance.
  • Provides technical support to individual volunteers, groups, and field students as directed.
  • Attends mandatory monthly meeting for residents and weekly staff meetings as scheduled.
  • May be required to assist in coordinating building safety or maintenance activities to ensure safe environment for residents.
  • Assures that confidentiality is maintained regarding all client information and agency proprietary information.
  • Assists the Director of Social Services in special projects as requested and understands flexibility is a key component of the position.
  • Consults with programs and staff outside, when needed, regarding issues related to clinical license including appropriate intervention, resources, and ethical decision making.
  • Accepts rotating on-call status

Minimum Knowledge & Training to Meet Position Requirements

Minimum educational requirement for this position is Master level education in social work or counseling, or experience equivalent. Familiarity with social service and community action agencies, recovery support, and customer service delivery programs. Ability to work with diverse populations.

Benefits
The employee benefits package includes medical, dental, vision and life coverage, a competitive retirement plan and generous vacation, sick, and holiday time.

Phyllis Wheatley Center Summer Kids In Play Program (SKIPP) Counselor 

Position Description

The SKIPP Camp Counselor is under general supervision of the Director and the Assistant Director of the Phyllis Wheatley Center (PWC). Primary responsibility is supervising the children and implementing programming.

Part-time: Monday-Friday

Responsibilities:

  • Use the knowledge of YWCA programs and policies to promote Association and Mission Statement in the community.
  • Interact with other program personnel, volunteers, and staff to meet the needs of all YWCA members and participants.  Participate in Association activities as necessary.
  • Comply with YWCA policies and procedures.
  • Ensure safety at all times for children, staff, and facility.
  • Actively participate in program activities with children.
  • Communicate with parents as needed.
  • Prepare for field trips, areas for games, crafts, and snacks.
  • Maintain good housekeeping daily.
  • Enforce disciplinary polices and procedures for students.
  • Assist Day Camp Director as needed.
  • Maintain confidentiality.
  • Other duties, as assigned.

Qualifications
This position requires a high school diploma or equivalent; associate’s degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes or programs and must possess effective human relations skills; must be highly-motivated, enthusiastic and creative.

Phyllis Wheatley Center Night/Weekend Rental Coordinator 

Position Description:
Under general supervision of the Director of the Phyllis Wheatley Center, is responsible for managing rental agreements and providing excellent customer service. This position is part-time.

Responsibilities:

  • Provides a safe and secure environment for facility patrons and/or clients
  • Ensure appropriate use of facilities
  • Assisting patrons and/or clients with general needs while utilizing the facility
  • Cleaning and/or building maintenance
  • Administrative tasks
  • Other duties as assigned.


Phyllis Wheatley Center: Front Desk Clerk

Position Description
Under general supervision of the Director of the Phyllis Wheatley Center, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the center. Provides administrative support services to the agency administration. We seek high quality, professional role-models with diverse skill-sets to provide individualized attention to students’ needs. We are looking for staff who are truly passionate about impacting the lives of young people and who are supportive and engaging.

Part-time: Monday, Wednesday, Friday

Salary: based on experience

Duties and Responsibilities :

  • Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.
  • Assist guests of the organization
  • Monitors attendance log
  • Accepts payments and records receipts.
  • Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor
  • Maintains confidentiality.
  • Other duties as assigned.

Qualifications
Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision. A minimum of a high school diploma and relevant experience.

Phyllis Wheatley Center After School Enrichment Counselor

Position Description
This position works in our After School Enrichment Program for middle-school-age youth which is located at our Phyllis Wheatley Center. The YWCA seeks high quality, professional role-models with diverse skill-sets to provide individualized attention to students’ needs. We are looking for staff who are truly passionate about impacting the lives of young people and who are supportive and engaging.

Part-time: Monday-Friday after-school hours 2:00-7:00pm

Rate: $10.25 per hour

Responsibilities:

  • Providing a safe and secure environment;
  • Planning, challenging, enriching, age-appropriate activities;
  • Provide communication and conflict resolution;
  • Interacted positively with middle school age children
  • Accurately maintain and present necessary statistical data as required;
  • Demonstrates a passion for sports and fitness
  • Builds connections with students and demonstrates the usefulness of content and builds confidence based on accomplishment
  • Other duties as assigned.

Qualifications
This position requires a high school diploma or equivalent; associate’s degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes or programs and must possess effective human relations skills; must be highly-motivated, enthusiastic and creative.

Evening/Weekend Lifeguard

Position Description
Under general supervision of the Health and Fitness Director.  Lifeguards pool for aquatic classes, open swim and swimming lessons for the YWCA Club W.   Has strong knowledge and experience in lifeguarding.  Work outside of facility as a Club W ambassador.

 Duties and Responsibilities:

  1. Using the knowledge of YWCA programs and policies, promotes Association and Mission Statement in the community. Interacts with other program personnel, volunteers, and staff to meet the needs of all YWCA members and participants.  Participates in Association activities as necessary.
  2. Accepts pool responsibility and attends mandatory trainings put forth by the Health and Fitness Director.
  3. Listens to clients, instructors and community to assist in the Club W development.
  4.  Responsible for staying up-to-date with all certifications, especially CPR. Carries proof of CPR training at all times.
  5. Will work with the YWCA to ensure that the pool facility is clean and safe.
  6. Follows the YWCA policies and procedures in a case of an injury. The instructor/lifeguard will complete an incident report, available at the front desk.
  7. Promote memberships, awareness of programs and class offerings.
  8. Must be cognizant of emergency exits, fire extinguisher and telephone in case of emergency.
  9. Will notify the director two weeks in advance for planned absences. If you are ill, please call a substitute to cover your shift.
  10. Maintains confidentiality.
  11. Other duties, as assigned.

Qualifications
A high school diploma with lifeguard certification required. Should have paid or volunteer experience in life-guarding and be over the age of 16.  Requires skills and life experiences that indicate sensitivity to health related issues and low-income individuals.  Must be reliable and come with good references.  Requires possession of organizational, communication, interpersonal, and leadership skills.