YWCA Knoxville and the Tennessee Valley | Get Involved

Careers

Thank you for your interest in joining the YWCA Knoxville & the Tennessee Valley. All current job postings will be listed on this page.

Application instructions: Please submit a completed online application. In addition, all applicants must submit a cover letter and resume with references. Applications may be submitted online, in person or mailed to the following:

HR Department

Attention: Shelby Schilling

YWCA Knoxville and the Tennessee Valley

420 West Clinch Avenue

Knoxville, TN 37902

865-523-6126

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley (YWCA) is a leading force in community change. Across a six-county service area, YWCA offers transitional housing and supportive services to women who would otherwise be homeless; advocacy, outreach, and support groups for victims of domestic violence; health and fitness opportunities for low-income individuals; and comprehensive education and afterschool programming for youth and their families.

YWCA Knoxville and the Tennessee Valley is pleased to offer a generous benefits package to all full-time employees, including medical, dental, vision and life coverage, a competitive retirement plan, generous vacation, sick, and holiday time. YWCA is an Equal Opportunity Employer and United Way Community Partner. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Please complete and submit online application here.

Current Opportunities

Administrative Coordinator

General Description of Duties:

The goal of this position is to provide direct assistance to the CAO, support to the CEO and Director of Development, and to perform a variety of administrative and clerical tasks. Other organizational and operational duties may be included as needed. This position is a full-time position.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and Tennessee Valley mission statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

Directly assists the CAO with administrative duties including:

1. Prepare invoices, reports, memos, letters and other documents using word processing, spreadsheet, database, or presentation software;

2. Answer phone calls and direct as appropriate;

3. Maintain Board of Director’s records, document and files;

4. Order and maintain inventory of supplies for all three YWCA sites (downtown Knoxville, Oak Ridge, Phyllis Wheatley Center);

5. File and retrieve documents, records, and reports;

6. Scan and upload personnel files into online HR system;

7. Manage facility rentals for all three YWCA sites (downtown Knoxville, Oak Ridge, Phyllis Wheatley Center);

8. Open, sort and distribute bills and correspondence;

9. Complete deposit and submit ledger to accounting department;

10. Make travel arrangements or VISA purchases per CEO/CAO approval;

11. Coordinate all staff monthly trainings;

12. Provide technical support to staff as the main contact for IT questions/concerns;

13. Assure that confidentiality is maintained regarding all client information and agency proprietary information;

15. Identify and monitor YWCA staff trainings to ensure grant compliance;

14. Facilitate and organize the internal Staff Resource Group;

18. Assist the grants department and/or accountant with submitting grant requirements;

17. Fill-in for front desk staff on as-needed basis;

16. Manages YWCA’s general email inbox (info@ywcaknox.com) and forwards inquires to appropriate departments;

19. Other duties as assigned by CEO/CAO.

Directly assists the Director of Development with the following:

20. Manages timely processing and acknowledgement of all monetary and in-kind donations, including accurate data entry, gift processing, and timely acknowledgements to all donors.

22. Maintains responsibility for volunteer and intern engagement. Serves as the main point of contact for individual, group and corporate volunteers. Responds to volunteer and intern interests, connects interested volunteers and interns with appropriate YWCA programs, and identifies ways to maximize volunteer giving and retention.

21. Manages timely processing of monetary donations for YWCA Knoxville Foundation, including accurate data entry into donor management system, and assists Chief Capital Campaign Officer as needed.

23. Manages day-to-day volunteer communication for internal and external relationships for volunteer recruitment including YWCA website, Handshake database, Volunteer East Tennessee database, and monthly data. Serves as point-of-contact for all volunteer engagement.

25. Assists with YWCA events, as needed.

24. File and retrieve documents, records, and reports.

Minimum Knowledge and Training Requirements:

A high school diploma and two year’s work experience, preferred. The successful candidate must have excellent oral communication skills and writing ability, an understanding of the mission of the YWCA, and enthusiasm for the people served and the programs created. Must have a “people first” attitude and possess the ability to think creatively, work under pressure and within time constraints, and work efficiently as part of a team. Passionate about working in an organization that values and promotes diversity, equity, inclusion and anti-racism. Embraces and actively promotes an inclusive and equitable work environment. Detail-oriented, with strong organizational, analytical and planning skills, and a desire to work in support of a CEO, CAO and a Board of Directors.

Justice for Families Program Coordinator

General Description of Duties:

Under general supervision of the Director of Victim Services, provides administration and program oversight of the OVW Justice for Families grant funded supervised visitation and safe exchange program in Anderson County. This program is focused on providing supervised visitation and safe exchange services for the children of victims of domestic violence in and around Anderson County.

The program coordinator will coordinate the implementation of the project utilizing best practice standards as outline in the program’s guiding principles, implement training and education related to domestic violence and the program, oversee program staff, coordinate and facilitate partner meetings and referrals, and act as a spokesperson in the community. The program coordinator will ensure staff deliver non-judgmental services with an emphasis on healthy relationships and healing from violence in a safe and supportive environment.

The program coordinator will possess an understanding of culture, victims’ needs, and confidentiality, ensuring the delivery of services to victims of domestic violence, their children, as well as those who have perpetrated violence. The program coordinator will provide services at the Oak Ridge site of YWCA Knoxville and the Tennessee Valley. This position will require consistent evening and weekend hours. The anticipated schedule is Tuesday-Saturday, 10:00 a.m. to 6:00 p.m. Flexible schedule required.

Job Duties and Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and Tennessee Valley mission statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

2. Successfully coordinates the implementation phases of the supervised visitation and safe exchange program. Coordinates site plan development with YWCA leadership. Develops program policies and procedures based on best practices and guiding principles. Works closely with program technical assistance providers to ensure program success.

3. Recruits, develops, and maintains positive relationships with community partners, including court personnel. Ensures successful execution of programming focused on safety, empowerment, and understanding of the dynamics of domestic violence.

4. Coordinates visitation scheduling utilizing best practices and guiding principles of supervised visitation programming. Conducts intake interviews with new clients and facilitates goal planning with participants using trauma informed approach, in addition to assessing for appropriateness for services.

5. Maintains professional relationships with parents, family members, and children. Treats all family members with respect and without judgement. Participates in ongoing assessment and evaluation of the family’s goals. Provides verbal feedback to families regarding their conduct and progress in the visits.

6. Responsible for tracking of statistical data for assigned clients, continual data quality, and input of services and goals as directed.

7. Responsible for outcome measurement, program efficiency, and accurate client records. Required to maintain and submit records as required by grantors to the Director of Victim Services. Works with Director of Victim Services and Grants Coordinator to ensure all grants and funding requirements are met.

8. Ensures successful execution of standards, policies and procedures of confidentiality and programming focused on empowerment and safety.

9. Provides technical support to individual volunteers, groups, and field students as directed.

10. Attends scheduled staff and agency wide meetings.

11. Assists the Director of Victim Services in special projects as requested and understands flexibility is a key component of the position.

12. Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance.

13. Other duties as assigned.

Minimum Knowledge and Training Requirements:

Minimum educational requirement for this position is Bachelor-level education in social work, counseling, or a related field Bachelor-level education and experience equivalent. Familiarity with social service, criminal and civil courts, juvenile court, community action agencies, and customer service delivery programs. Strong written and communication skills required. Ability to work with diverse populations. Requires skills and life experiences that indicate sensitivity to domestic violence related issues and families in need of healing and restoration. Must be able to maintain a flexible schedule with evening and weekend work expected. Requires possession of organizational, numerical, communicational, computer, interpersonal, leadership and supervisory skills.

Domestic Violence Victim Advocate- LGBTQ+ Population

General Description of Duties:

Under general supervision of the Knox County Victim Advocacy Program Coordinator, provides victim advocacy services including trauma-responsive court, community, and personal advocacy; Danger Assessment; safety planning; crisis intervention; resource linkage; and support group services to LGBTQ+ victims in Knox County. Acts as a community and professional resource to ensure that the needs of victims are met. Implements activities and events to promote and meet the mission and goals of the YWCA. Provides professional development and training opportunities to YWCA staff and the larger community on LGBTQ+ specific victim needs and considerations. The successful candidate will have experience working with the LGBTQ+ population and have lived experience within the community.

Job Duties and Responsibilities:

1. In collaboration with the court system, community, and partners, identify and support victims in the criminal and civil court processes by identification of resources, rights, and domestic violence related services including support services.

2. Works with the Family Justice Center, partners, law enforcement, the courts and court staff, government entities and others to assure victims are receiving the highest quality of support to victims as they negotiate these systems.

3. Trains, teaches, and guides staff, community members, and fellow partners in the implementation of domestic violence related program activities using best practice social work theory and methods.

4. Attends workshops and community initiatives and events to advance the work of domestic violence victim advocacy.

5. Demonstrates understanding of legal system and role of victim advocate.

8. Acts as a positive emissary for the agency within the organization and in the community. Promotes the YWCA Mission Statement in the community and with clients and volunteers. Interacts with other program personnel, volunteers, and staff to meet the needs of our clients. Participates in YWCA Association activities.

7. Maintains appropriate detailed records of services provided, information, and provides reports as required.

6. Communicates well both orally and in writing.

9. Accepts on-call responsibilities.

10. Maintains confidentiality.

11. Other duties as assigned.

Minimum Knowledge and Training Requirements:

Minimum educational is a bachelor’s degree in social work or counseling, or experience equivalent. Familiarity with social service and community action agencies. Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. Embraces and actively promotes an inclusive and equitable work environment. Strong written and oral communication skills. Ability to work with diverse populations. Requires skills and life experiences that indicate sensitivity to domestic violence related issues and individuals with significant barriers to housing. Must be able to maintain a flexible schedule. Requires possession of organizational, numerical, communicational, computer, and interpersonal skills. Bilingual (Spanish/English) is a benefit.

Justice for Families Visit Supervisor (Part-Time)

General Description of Duties:

Under general supervision of the Justice for Families Program Coordinator, provides supervision and clinical oversight for families utilizing the OVW Justice for Families grant-funded supervised visitation and safe exchange program in Anderson County. This program is focused on providing supervised visitation and safe exchange services for the children of victims of domestic violence in and around Anderson County.

The visit supervisor will provide supervision for families who have a history of domestic violence to ensure a safe, secure environment for visitations and exchanges. The visit supervisor will deliver non-judgmental services with an emphasis on healthy relationships and healing from violence in a safe and supportive environment.

The visit supervisor will possess an understanding of victims’ needs, confidentiality, and will demonstrate cultural sensitivity, ensuring the delivery of services to victims of domestic violence, their children, as well as those who have perpetrated violence. This position will be based at the Oak Ridge office of YWCA Knoxville and the Tennessee Valley. This position will require consistent evening and weekend hours.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and Tennessee Valley mission statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

Provides trauma-informed supervision and coordination to families who have experienced violence within their relationships. Documents observations during visits and exchanges. Intervenes during the visits or exchanges if a parent’s behavior becomes unsafe for the child(ren). Reports all incidents of suspected child abuse or neglect to Program Director, as well as following all mandated reporting policies.

Provides a safe environment for families by upholding all security policies and procedures. Keeps the visitation center clean and orderly and prepares the visitation center prior to families arriving. Ensures age-appropriate items are available prior to visits.

Maintains positive relationships with community partners including court personnel. Ensures successful execution of programming focused on safety, empowerment and understanding of the dynamics of domestic violence.

Assists in visitation scheduling utilizing best practices and guiding principles of supervised visitation programming. Conducts intake interviews with new clients and facilitates goal planning with participants using trauma-informed approach, in addition to assessing for appropriateness for services.

Maintains professional relationships with parents, family members, and children. Treats all family members with respect and without judgement. Participates in ongoing assessment and evaluation of the family’s goals. Provides verbal feedback to families regarding their conduct and progress in the visits.

Responsible for tracking of statistical data for assigned clients, continual data quality, and input of services and goals as directed.

Ensures successful execution of standards, policies and procedures of confidentiality and programming focused on empowerment and safety.

Attends scheduled staff and agency wide meetings.

Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance.

Other duties as assigned.

Minimum Knowledge and Training Requirements:

Minimum educational requirement for this position is Bachelor-level education in social work, counseling, or a related field or High School-level or High School equivalent education and relevant experience. Familiarity with social service, criminal and civil courts, juvenile court, community action agencies, and customer service delivery programs. Strong written and communication skills required. Ability to work with diverse populations. Requires skills and life experiences that indicate sensitivity to domestic violence related issues and families in need of healing and restoration. Must be able to maintain a flexible schedule with evening and weekend work expected. Requires possession of organizational, numerical, communicational, computer, interpersonal, leadership and supervisory skills.

Director of Finance

General Description of Duties:

Under the supervision of the CEO, the Director of Finance is responsible for the direction and management of all fiscal aspects of YWCA Knoxville and the Tennessee Valley and YWCA Knoxville Foundation in accordance with generally accepted accounting principles and practices, including but not limited to all accounting functions, grant compliance, contracts, insurance, and employee benefit programs. Will be an integral member of the leadership team, helping to carry out the YWCA’s strategic vision.

Job Duties and Responsibilities:

Accounting:

• Maintain and reconcile banking accounts.

• Verify, process, and record accounts payable and accounts receivable in a timely manner.

• Record all income and expenses, deposits, and adjusting entries needed each month.

• Ensure and maintain financial soundness of the organization so as to remain in compliance with all local, state, and federal laws and regulations.

• Monitor/handle all issues involving debit/credit cards including compliance with Payment Card Industry standards and merchant services.

• Monitor internal controls and develop additional controls where needed.

• Serve as liaison with Finance Committee.

• Record depreciation annually.

• Coordinate weekly with Director of Development to ensure that all income processed via Kindful are accurately synced with QuickBooks.

Payroll:

• Prepare and reconcile payroll records, payroll tax returns, and payroll tax deposits.

• Maintain employee payroll records.

• Responsible for accuracy of employee deductions for health, dental, vision, and life insurance, HSA contributions, United Way contributions, and paid time off.

• Responsible for accuracy of employee eligibility and participation in YWCA Retirement Fund. Reconciles reporting monthly and conducts annual audit.

• Responsible for annual Worker’s Compensation Audit.

• Prepares 1099 forms at year-end.

Financial Reporting:

• Generate monthly financial statements including profit & loss, balance sheet, and campaign reports.

• Prepare weekly Keys of Hope client statements and ledgers.

• Prepare all monthly grant billing and reporting, and any other additional financial reporting for grant (state and federal) funders.

• Lead the preparation of and timely filing of organizations' 990 in collaboration with outside auditors.

• Prepare the organization for the annual audit, complete work required for the audit on schedule, serve as a resource to the auditors, review final audit reports, and follow up internally in response to audit comments.

• Collaborate with CEO on annual budget preparation.

• Prepare for and participate in United Way grant panel reviews and other significant grant presentations and audits as needed.

• Prepare reports for leadership staff and program directors as needed.

Other:

• Assist with fundraising activities as needed and support and assist in the implementation of strategic goals and objectives. Performs other duties as needed.

• Support and communicate financial matters to the Board of Directors, including participating in the Finance Committee; preparing annual budget and budget revisions as needed through the year and submitting them for approval by the Board, presenting annual audits, and sharing consolidated, informative, and comparative timely financial reports monthly.

Minimum Knowledge and Training Requirements:

• Minimum 2-3 years experience with bookkeeping and accounting. A strong understanding of the principles of accounting.

• Experience working in a nonprofit organization a strong plus.

• Passionate about working in an organization that values and promotes diversity, equity, inclusion and anti-racism. Embraces and actively promotes an inclusive and equitable work environment.

• Extensive experience with QuickBooks and proficiency with Excel.

• Highest attention to detail with strong organizational, analytical, and planning skills.

• Honest and ethical with a strong sense of integrity.

• Energetic, motivated individual seeking to join a dynamic leadership team.

• Ability to manage competing priorities and manage timelines.

• Ability to translate financial concepts to - and to effectively collaborate with - programmatic and fundraising colleagues who do not necessarily have finance backgrounds.

• Bachelor’s degree or commensurate experience.

Keys of Hope Social Services Counselor

General Description of Duties:

Under general supervision of the Director of Social Services, provides social services, case management assistance, recovery support, and crisis counseling to YWCA Keys of Hope Women’s Program clients. The goal of this position is to be an advocate, counselor, and referral agent for clients in acquiring social and health care services, employment, housing, and such other services as needed.

Job Duties and Responsibilities:

• Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville & the Tennessee Valley Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• Manages program waitlist and coordinates entrances and exits within the program, in collaboration with Maintenance Technician, to ensure timely and efficient turnover.

• Conducts intake interviews with assigned new clients and facilitates goal planning with each client as assigned at initial intake appointment and quarterly thereafter, continually evaluating barriers to permanent housing and other necessary services and finding appropriate resources to address said barriers.

• Responsible for initial input of statistical data into KnoxHMIS for assigned clients, continual data quality, and input of services and goals as directed.

• Meets with clients on a walk-in basis or by appointment for individual case management and/or referral. Provides the appropriate referrals and support in identifying employment, social and health care services, housing, and other services as-needed based on client need and request.

• Facilitates special groups for clients in development of self-sufficiency skills and/or acquiring social and health care services, employment, housing, and such other services.

• Facilitates recovery support groups, individual recovery support activities, and reports per standards set out by agency. Meets all expectations in delivery of service, appropriate documentation, and confidentiality including HIPAA compliance.

• Provides ongoing individual and group financial literacy training for clients, using YWCA-provided curriculum.

• Collaborates with interagency program coordinators to provide wraparound services including domestic violence support, criminal justice support, therapy services, etc. when appropriate.

• Provides technical support to individual volunteers, groups, and field students as directed.

• Attends mandatory monthly meetings for clients and weekly staff meetings as scheduled.

• Cultivates a safe, encouraging, and supportive environment for clients.

• May be required to assist in coordinating building safety or maintenance activities to ensure safe environment for clients.

• Assures that confidentiality is maintained regarding all client information and agency proprietary information.

• Assists the Director of Social Services in special projects as requested and understands flexibility is a key component of the position.

• Consults with programs and external resources, as needed, regarding issues related to clinical license including appropriate intervention, resources, and ethical decision making.

• Accepts rotating on-call status as assigned.

• Other duties as assigned.

Minimum Knowledge and Training Requirements:

Minimum educational requirement for this position is Bachelor-level education in social work, counseling, or a related field Bachelor-level education and experience equivalent. Passionate about working in an organization that values and promotes diversity, equity, inclusion and anti-racism. Embraces and actively promotes an inclusive and equitable work environment. Strong written and communication skills required. Familiarity with social service and community action agencies, recovery support, and customer service delivery programs. Sincere commitment to working with diverse populations and ability to develop creative, evidence-based solutions to ensure client success within and beyond YWCA programming.

Director of Communications

General Description of Duties:

Under the supervision of the CEO, the Director of Communications will set and guide the strategy for all communications, website, and public relations messages and collateral to consistently articulate YWCA Knoxville and the Tennessee Valley’s mission. The Director of Communications will serve as a member of the executive leadership team within the organization and will work closely with all members as the communications partner on a variety of strategic initiatives.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, supports the YWCA mission and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the organization. Participates in YWCA activities as required.

• Develop, implement, and evaluate YWCA’s annual communications plan for a diverse group of internal and external stakeholders.

• Develop and implement communications strategy to create momentum and awareness of the YWCA brand, image, and mission in the community.

• Creates and posts all social media content including but not limited to Facebook, Twitter, Instagram, LinkedIn, and YouTube.

• Responsible for YWCA’s media relations/public relations initiatives and serves as the organization’s media spokesperson. Manages all media contacts.

• Develops relationships with media outlets and is responsible for generating media coverage for sponsored special events, donations, initiatives, and services hosted by YWCA.

• Works closely with Director of Development to support marketing, planning, and implementation of all special events.

• Responsible for the development, distribution, and maintenance of all print and electronic collateral including, but not limited to, newsletters, brochures, and website.

• Leads website maintenance – ensures that new and consistent content is posted regularly and in a timely manner.

• Writes, edits, and disseminates a variety of communications including press releases, marketing material, and presentations.

• Tracks and measures the level of engagement with YWCA brand over time.

• Manages approval of and assists staff in preparation for internal and external YWCA presentations.

• Responsible for approval and completion of all YWCA marketing material.

• Ensures brand advocacy and fidelity in compliance with the strategic business plan goals of YWCA USA.

• Works with program directors and other staff to promote agency programs and services and increase awareness of services to the community and potential clients.

• Supports Chief Strategy Officer in development and execution of external advocacy and policy goals.

• Attends and represents YWCA in external community fairs and events, as appropriate.

• Maintains confidentiality of donor and client information.

• Other duties as assigned.

Minimum Knowledge and Training Requirements:

• Highly collaborative style; experience developing and implementing communications strategies. Embraces and actively promotes an inclusive and equitable work environment.

• Passionate about working in an organization that values and promotes diversity, equity, inclusion and anti-racism.

• Sincere commitment to work collaboratively with all constituent groups, including a diverse range of staff, board members, volunteers, donors, program participants, and other supporters.

• Excellent writing/editing, verbal, and digital communication skills.

• High energy, maturity, and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels.

• Must have an understanding of the mission of the YWCA, and enthusiasm for the people served and the programs created.

• A relationship-builder with excellent interpersonal skills in person by phone and in writing.

• Must be detail-oriented, with strong organizational, analytical and planning skills.

• Self-starter, able to work independently and part of a team.

• Bachelor’s degree in communications, marketing, public relations, journalism, English or relevant experience.

• Ability to manage multiple social media platforms, as well as proficiency in WordPress, Adobe Creative Suite, Canva, and Microsoft Office Suite.

• Ensures successful execution of standards, policies and procedures of confidentiality and programming focused on empowerment and acquisition of permanent housing for clients.

After-School Enrichment Program Counselor (Part-Time)

General Description of Duties:

This position works in our After-School Enrichment Program (ASEP) located at the YWCA Phyllis Wheatley Center in East Knoxville. This program serves middle school-aged youth. We are seeking high-quality professional role-models with sound character and a diverse skillset to provide support and attention to our students’ needs, social and emotional development, and academic success. We are looking for part-time staff who are truly passionate about impacting the lives of young people in a supportive and engaging environment. This person will be available to serve between the hours of 2:30pm and 6:30pm, Monday thru Friday.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and Tennessee Valley mission statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

Provide a safe and secure environment for all youth.

Plan activities that are challenging, enriching and age appropriate.

Be able to follow and implement daily lesson plan for specific empowerment area.

Serve as a positive role model, mentor and as a tutor (when needed).

Accurately record and maintain program data as required.

Provide application and practice for school day skills and knowledge in a way that strengthens learning.

Build connections with students, demonstrate the usefulness of content being taught, and help to build student confidence through success.

Enhance the learning environment by teaching and demonstrating life skills including but not limited to: self-awareness, critical and creative thinking skills, decision making skills, problem solving skills, effective communication skills, interpersonal skills, empathy and coping skills.

Demonstrate a passion for learning.

Possess a working and applicable knowledge of technology including, but not limited to: Chromebooks, PC/Laptop, Microsoft Word, Google Classroom, Microsoft Teams, Outlook, Excel, Canvas, Zoom, etc.

Possess the 4-B’s: Be responsible. Be accountable. Be professional. Be present.

Maintain confidentiality of program participants.

Minimum Knowledge and Training Requirements:

Position requires a high school diploma or equivalent; associate’s degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes, or programs. Must possess effective human relations skills and must be highly motivated, enthusiastic, and creative.

GameChangers Mentor Coordinator

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley is a leading force in community change. GameChangers is a unique program, conceived by YWCA Knoxville and the Tennessee Valley, that teaches boys and young men about healthy and unhealthy relationships, violence in relationships, skills for speaking out when they witness violence against women, and more. GameChangers sets itself apart by using a hands-on, group mentoring model to pair small groups of middle school boys with adult male mentors. By focusing on topics discussed less often, such as healthy masculinity, victim blaming and bystander intervention skills, GameChangers offers a well-rounded and thorough curriculum.

General Description of Duties:

Under general supervision of the GameChangers Program Coordinator, this part-time position provides leadership and implementation of mentor recruitment and development of GameChangers program including but not limited to: collaborative work with community partners, training, reporting, recruiting, and project planning. The preferred candidate will have a strong interest in engaging men in our community and raising awareness around domestic violence, dating violence, sexual assault, stalking and bystander intervention.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and the Tennessee Valley Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required:

1. Effectively work towards the implementation of GameChangers through collaboration building, planned meetings, focus groups, reporting, evaluation measures and processes related to increasing partner site locations, mentor development, and volunteer recruitment.

2. Recruit mentors and serve as the point of contact for mentor volunteers.

3. Coordinate and facilitate mentor trainings and workshops.

4. Ensure all mentors are engaged in all activities as outlined by the program, such as: on-going trainings, capacity building and implementing project activities.

5. Develop vision and strategy for continued growth and retention of mentor volunteers. Continually foster mentor relationships through volunteer engagement activities.

6. Serve as a spokesperson for project in the community through public speaking engagements related to GameChangers, as needed.

7. Ensure that all program activities are focused on effective gender-based violence prevention and intervention strategies for elementary and middle school youth, addressing sexual assault, domestic violence, dating violence, and stalking.

8. Be knowledgeable and seek training on the dynamics, identification, and referral of children and youth exposed to sexual assault, domestic violence, dating violence and/or stalking, and demonstrate understanding on the intersection of domestic violence and trauma experienced by children, youth, and young adults exposed to violence.

9. Follow policies and procedures regarding information sharing, confidentiality, and privacy rights of VAWA, HIPPA, federal law, and other relevant laws and rules applicable to the work provided by agency and partners.

10. Demonstrate cultural competency in development of project and interaction with constituents.

11. Assure that confidentiality is maintained regarding all client information and agency proprietary information.

12. Other duties related to the implementation of the program, as assigned.

Minimum Knowledge and Training Requirements:

Minimum educational requirement for this position is a Bachelor’s degree in social work, psychology, counseling, family studies or related field, or Associate’s degree and equivalent work experience. Additionally, two to five years of experience of leading volunteers, and working with diverse constituents preferred.

This position will be posted until filled.

Front Desk Clerk: Part Time, PRN

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley (YWCA) is a leading force in community change. Across a six-county service area, YWCA offers transitional housing and supportive services to women who would otherwise be homeless; advocacy, outreach, and support groups for victims of domestic violence; health and fitness opportunities for low-income individuals; and comprehensive education and afterschool programming for youth and their families.

The YWCA Knoxville is a non-profit organization located at 420 West Clinch Ave in Downtown Knoxville.Under general supervision of the Front Desk Supervisor, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position is part time as needed and holidays. Possible shifts include 7am-3pm, 3pm-11pm and 11pm-7am. Serious inquires only.

Duties & Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

2. Answers phone calls and assist guests of the organization.

3. Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

4. Accepts payments and records receipts.

5. Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

6. Accept, dry and sort donations.

7. Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

8. Attends monthly scheduled staff meetings.

9. Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

10. Maintains confidentiality.

11. Other duties as assigned.

Qualifications: Minimum Knowledge and Education to Meet Position Requirements Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision.Proficiency in Microsoft office, required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

Evening/Weekend Lifeguard

Under general supervision of the Health and Fitness Director. Lifeguards pool for aquatic classes, open swim and swimming lessons for the YWCA Club W. Has strong knowledge and experience in lifeguarding. Work outside of facility as a Club W ambassador.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes Association and Mission Statement in the community. Interacts with other program personnel, volunteers, and staff to meet the needs of all YWCA members and participants. Participates in Association activities as necessary.

2. Accepts pool responsibility and attends mandatory trainings put forth by the Health and Fitness Director.

3. Listens to clients, instructors and community to assist in the Club W development.

4. Responsible for staying up-to-date with all certifications, especially CPR. Carries proof of CPR training at all times.

5. Follows the YWCA policies and procedures in a case of an injury. The instructor/lifeguard will complete an incident report, available at the front desk.

6. Will work with the YWCA to ensure that the pool facility is clean and safe.

7. Promote memberships, awareness of programs and class offerings.

8. Must be cognizant of emergency exits, fire extinguisher and telephone in case of emergency.

9. Will notify the director two weeks in advance for planned absences. If you are ill, please call a substitute to cover your shift.

Qualifications: A high school diploma with lifeguard certification required. Should have paid or volunteer experience in life-guarding and be over the age of 16. Requires skills and life experiences that indicate sensitivity to health related issues and low-income individuals. Must be reliable and come with good references. Requires possession of organizational, communication, interpersonal, and leadership skills.