YWCA Knoxville and the Tennessee Valley | Get Involved

Careers

Thank you for your interest in joining the YWCA Knoxville & the Tennessee Valley. All current job postings will be listed on this page.

Application instructions: Please submit a completed online application. In addition, all applicants must submit a cover letter and resume with references. Applications may be submitted online, in person or mailed to the following:

HR Department

Attention: Shelby Schilling

YWCA Knoxville and the Tennessee Valley

420 West Clinch Avenue

Knoxville, TN 37902

865-523-6126

YWCA Knoxville and the Tennessee Valley is pleased to offer a generous benefits package to all full-time employees, including medical, dental, vision and life coverage, a competitive retirement plan, generous vacation, sick, and holiday time. YWCA is an Equal Opportunity Employer and United Way Community Partner. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Please complete and submit online application here.

Current Opportunities

Administrative Coordinator (Temporary, Part-Time)

General Description of Duties:

The goal of this position is to provide direct assistance to the CAO, support to the CEO, and to perform a variety of administrative and clerical tasks. Other organizational and operational duties may be included as needed. This position is a part-time temporary position working approximately 25 hours per from October 1, 2021 to February 4, 2022.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, supports the YWCA mission and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the organization. Participates in YWCA activities as required.

Directly assists the CAO with administrative duties including:

• Prepare invoices, reports, memos, letters and other documents using word processing, spreadsheet, database, or presentation software

• Answer phone calls and direct as appropriate.

• Order and maintain inventory of supplies for all three YWCA sites (downtown Knoxville, Oak Ridge, Phyllis Wheatley Center).

• File and retrieve documents, records, and reports.

• Scan and upload personnel files into online HR system.

• Manage facility rentals for all three YWCA sites (downtown Knoxville, Oak Ridge, Phyllis Wheatley Center).

• Complete deposit and submit ledger to accounting department.

• Make travel arrangements or VISA purchases per CEO/CAO approval.

• Assure that confidentiality is maintained regarding all client information and agency proprietary information.

• Fill in for front desk staff on as-needed basis.

• Assist the grants department and/or accountant with submitting grant requirements.

• Other duties as assigned by CEO/CAO.

Minimum Knowledge and Training Requirements:

A high school diploma and two year’s work experience, preferred. The successful candidate must have excellent oral communication skills and writing ability, an understanding of the mission of the YWCA, and enthusiasm for the people served and the programs created. Must have a “people first” attitude and possess the ability to think creatively, work under pressure and within time constraints, and work efficiently as part of a team. Detail-oriented, with strong organizational, analytical and planning skills, and a desire to work in support of a CEO, CAO and a Board of Directors.

After-School Enrichment Program Counselor (Part-Time)

General Description of Duties:

This position works in our After-School Enrichment Program (ASEP) located at the YWCA Phyllis Wheatley Center in East Knoxville. This program serves middle school-aged youth. We are seeking high-quality professional role-models with sound character and a diverse skillset to provide support and attention to our students’ needs, social and emotional development, and academic success. We are looking for part-time staff who are truly passionate about impacting the lives of young people in a supportive and engaging environment. This person will be available to serve between the hours of 2:30pm and 6:30pm, Monday thru Friday.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and Tennessee Valley mission statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

Provide a safe and secure environment for all youth.

Plan activities that are challenging, enriching and age appropriate.

Be able to follow and implement daily lesson plan for specific empowerment area.

Serve as a positive role model, mentor and as a tutor (when needed).

Accurately record and maintain program data as required.

Provide application and practice for school day skills and knowledge in a way that strengthens learning.

Build connections with students, demonstrate the usefulness of content being taught, and help to build student confidence through success.

Enhance the learning environment by teaching and demonstrating life skills including but not limited to: self-awareness, critical and creative thinking skills, decision making skills, problem solving skills, effective communication skills, interpersonal skills, empathy and coping skills.

Demonstrate a passion for learning.

Possess a working and applicable knowledge of technology including, but not limited to: Chromebooks, PC/Laptop, Microsoft Word, Google Classroom, Microsoft Teams, Outlook, Excel, Canvas, Zoom, etc.

Possess the 4-B’s: Be responsible. Be accountable. Be professional. Be present.

Maintain confidentiality of program participants.

Minimum Knowledge and Training Requirements:

Position requires a high school diploma or equivalent; associate’s degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes, or programs. Must possess effective human relations skills and must be highly motivated, enthusiastic, and creative.

Youth Trauma Support Coordinator

General Description of Duties:

Under general supervision of the Chief Strategy Officer, this position leads Supporting Youth Experiencing Trauma (SYET) programming, and the potential for expanded programming; implements program screenings; facilitates and coordinates referrals; develops and implements programming related to student success; schedules and facilitates groups and family engagement sessions; and communicates with referral sources, site representatives, parents, and guardians; and assists with related daily functions for the Phyllis Wheatley Center.

The program coordinator will lead SYET through therapeutic support groups for elementary, middle, and high school students who have experienced trauma. The curriculum-based program incorporates CBT theory and is focused on teaching coping skills to students and providing support for their families and caregivers.

The program coordinator will have experience in working with youth and leading groups, as well as possess clinical knowledge and skills while upholding the social work code of ethics and demonstrating professionalism throughout the community. The program coordinator will provide services at the YWCA Phyllis Wheatley Center, within Knox County Schools, and other youth-specific agencies in Knox and Anderson counties. This position is full-time and may require school and after-school hours.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• Provides services to youth who have experienced trauma through implementation of the evidence-based “Support for Students Exposed to Trauma” curriculum. Services will be provided in group settings, with youth in elementary, middle, and high school.

• Documents observations during group sessions. Intervenes during group sessions as needed to maintain appropriate group dynamics. Reports all incidents of suspected child abuse or neglect to supervisor, as well as following all mandated reporting policies.

• Provides a safe environment for youth and families by upholding all site policies and procedures. Maintains positive relationships with community partners, including Knox County Schools personnel and site directors. Ensures successful execution of programming focused on safety, empowerment and understanding of the dynamics and effects of trauma and creates case management plans using SMART goals when appropriate.

• Implements and maintains a referral procedure on a regular basis with a reasonable timeline for response.

• Works with school personnel and site directors to schedule intakes, assessments, and group sessions with youth. Schedules family engagement sessions for each group of students.

• Maintains professional relationships with parents, family members, and children. Treats all family members with respect. Provides ongoing updates to parents and guardians regarding progress of youth in reduction of trauma symptoms and increase of coping skills.

• Responsible for tracking of statistical data for assigned clients, continual data quality, and input of services and goals as directed. Completes exit and follow-up surveys with youth and families to assess quality of services and outcomes of utilized curriculum.

• Ensures successful execution of standards, policies and procedures of confidentiality and programming focused on empowerment and safety.

• Attends scheduled staff and agency wide meetings and events as required.

• Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance.

• Other duties as assigned.

Minimum Knowledge and Training Requirements:

Minimum educational requirement for this position is Bachelor-level education in social work, counseling, or a related field and experience working with groups of children and youth and processing trauma.

Familiarity with social service, criminal and civil courts, juvenile court, community action agencies, and customer service delivery programs. Strong written and communication skills required. Ability to work with diverse populations.

Front Desk Clerk- Phyllis Wheatley Center

General Description of Duties:

Under the general supervision of the Director of the Phyllis Wheatley Center, this part time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line of contact for the center. Provides administrative support service to the agency administration. We are seeking high quality, professional role models with diverse skill sets to provide individualized attention to students’ needs. We are looking for staff who are truly passionate about impacting the lives of young people.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

• Assist guests of the organization.

• Answers phone calls and assist guests of the organization.

• Keeps lobby and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

• Monitors attendance log.

• Accepts payments and records receipts.

• Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor.

• Maintains confidentiality.

• Other duties, as assigned.

Minimum Knowledge and Training Requirements:

A minimum of a high school diploma and relevant experience. Minimum knowledge and education to meet position requirements. Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision. Proficiency in Microsoft office, required. Prior supervision experience preferred.

GameChangers Mentor Coordinator

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley is a leading force in community change. GameChangers is a unique program, conceived by YWCA Knoxville and the Tennessee Valley, that teaches boys and young men about healthy and unhealthy relationships, violence in relationships, skills for speaking out when they witness violence against women, and more. GameChangers sets itself apart by using a hands-on, group mentoring model to pair small groups of middle school boys with adult male mentors. By focusing on topics discussed less often, such as healthy masculinity, victim blaming and bystander intervention skills, GameChangers offers a well-rounded and thorough curriculum.

General Description of Duties:

Under general supervision of the GameChangers Program Coordinator, this part-time position provides leadership and implementation of mentor recruitment and development of GameChangers program including but not limited to: collaborative work with community partners, training, reporting, recruiting, and project planning. The preferred candidate will have a strong interest in engaging men in our community and raising awareness around domestic violence, dating violence, sexual assault, stalking and bystander intervention.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and the Tennessee Valley Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required:

1. Effectively work towards the implementation of GameChangers through collaboration building, planned meetings, focus groups, reporting, evaluation measures and processes related to increasing partner site locations, mentor development, and volunteer recruitment.

2. Recruit mentors and serve as the point of contact for mentor volunteers.

3. Coordinate and facilitate mentor trainings and workshops.

4. Ensure all mentors are engaged in all activities as outlined by the program, such as: on-going trainings, capacity building and implementing project activities.

5. Develop vision and strategy for continued growth and retention of mentor volunteers. Continually foster mentor relationships through volunteer engagement activities.

6. Serve as a spokesperson for project in the community through public speaking engagements related to GameChangers, as needed.

7. Ensure that all program activities are focused on effective gender-based violence prevention and intervention strategies for elementary and middle school youth, addressing sexual assault, domestic violence, dating violence, and stalking.

8. Be knowledgeable and seek training on the dynamics, identification, and referral of children and youth exposed to sexual assault, domestic violence, dating violence and/or stalking, and demonstrate understanding on the intersection of domestic violence and trauma experienced by children, youth, and young adults exposed to violence.

9. Follow policies and procedures regarding information sharing, confidentiality, and privacy rights of VAWA, HIPPA, federal law, and other relevant laws and rules applicable to the work provided by agency and partners.

10. Demonstrate cultural competency in development of project and interaction with constituents.

11. Assure that confidentiality is maintained regarding all client information and agency proprietary information.

12. Other duties related to the implementation of the program, as assigned.

Minimum Knowledge and Training Requirements:

Minimum educational requirement for this position is a Bachelor’s degree in social work, psychology, counseling, family studies or related field, or Associate’s degree and equivalent work experience. Additionally, two to five years of experience of leading volunteers, and working with diverse constituents preferred.

This position will be posted until filled.

Front Desk Clerk: Part Time, PRN

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley (YWCA) is a leading force in community change. Across a six-county service area, YWCA offers transitional housing and supportive services to women who would otherwise be homeless; advocacy, outreach, and support groups for victims of domestic violence; health and fitness opportunities for low-income individuals; and comprehensive education and afterschool programming for youth and their families.

The YWCA Knoxville is a non-profit organization located at 420 West Clinch Ave in Downtown Knoxville.Under general supervision of the Front Desk Supervisor, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position is part time as needed and holidays. Possible shifts include 7am-3pm, 3pm-11pm and 11pm-7am. Serious inquires only.

Duties & Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

2. Answers phone calls and assist guests of the organization.

3. Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

4. Accepts payments and records receipts.

5. Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

6. Accept, dry and sort donations.

7. Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

8. Attends monthly scheduled staff meetings.

9. Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

10. Maintains confidentiality.

11. Other duties as assigned.

Qualifications: Minimum Knowledge and Education to Meet Position Requirements Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision.Proficiency in Microsoft office, required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

Phyllis Wheatley Center Night/Weekend Rental Coordinator

Under general supervision of the Director of the Phyllis Wheatley Center, is responsible for managing rental agreements and providing excellent customer service. This position is part-time and on nights and weekends.

Responsibilities:

1. Provides a safe and secure environment for facility patrons and/or clients.

2. Ensure appropriate use of facilities.

3. Assisting patrons and/or clients with general needs while utilizing the facility.

4. Cleaning and/or building maintenance.

5. Administrative tasks and other duties as assigned.

Qualifications: Position requires a high school diploma or equivalent; associates degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes or programs and must possess effective human relations skills; must be highly-motivated, enthusiastic and creative.

Evening/Weekend Lifeguard

Under general supervision of the Health and Fitness Director. Lifeguards pool for aquatic classes, open swim and swimming lessons for the YWCA Club W. Has strong knowledge and experience in lifeguarding. Work outside of facility as a Club W ambassador.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes Association and Mission Statement in the community. Interacts with other program personnel, volunteers, and staff to meet the needs of all YWCA members and participants. Participates in Association activities as necessary.

2. Accepts pool responsibility and attends mandatory trainings put forth by the Health and Fitness Director.

3. Listens to clients, instructors and community to assist in the Club W development.

4. Responsible for staying up-to-date with all certifications, especially CPR. Carries proof of CPR training at all times.

5. Follows the YWCA policies and procedures in a case of an injury. The instructor/lifeguard will complete an incident report, available at the front desk.

6. Will work with the YWCA to ensure that the pool facility is clean and safe.

7. Promote memberships, awareness of programs and class offerings.

8. Must be cognizant of emergency exits, fire extinguisher and telephone in case of emergency.

9. Will notify the director two weeks in advance for planned absences. If you are ill, please call a substitute to cover your shift.

Qualifications: A high school diploma with lifeguard certification required. Should have paid or volunteer experience in life-guarding and be over the age of 16. Requires skills and life experiences that indicate sensitivity to health related issues and low-income individuals. Must be reliable and come with good references. Requires possession of organizational, communication, interpersonal, and leadership skills.

Policy Intern

Under general supervision of the Chief Strategy Officer, the Policy Intern is responsible for developing and maintaining a list of local/regional policies or ordinances, and state and federal legislation related to the mission and work of the YWCA while ensuring that activities involved are conducted in accordance with the policies set by the YWCA Board of Directors.

Responsibilities:

• Reviews information on policies and legislation related to eliminating racism and empowering women and/or YWCA’s programs and initiatives.

• Creates and maintains a list of relevant policies and legislation.

• Identifies key points of contact for legislative/policy action.

• Creates and maintains an advocacy action plan for the YWCA and its stakeholders.

• Identifies and communicates key political trends that impact YWCA’s mission and programs.

• Other duties as assigned.

Qualifications: Student of political science or related field or field related to YWCA’s mission and programs (social work, child and family studies, psychology) and experience with policy, advocacy, and legislative tracking. An understanding of the mission of the YWCA and enthusiasm for the people served and the programs created.