YWCA Knoxville and the Tennessee Valley | Get Involved

Careers

Thank you for your interest in joining the YWCA Knoxville & the Tennessee Valley. All current job postings will be listed on this page.

Application instructions: Please submit a completed online application. In addition, all applicants must submit a cover letter and resume with references. Applications may be submitted online, in person or mailed to the following:

HR Department

Attention: Shelby Schilling

YWCA Knoxville and the Tennessee Valley

420 West Clinch Avenue

Knoxville, TN 37902

865-523-6126

YWCA Knoxville and the Tennessee Valley is pleased to offer a generous benefits package to all full-time employees, including medical, dental, vision and life coverage, a competitive retirement plan, generous vacation, sick, and holiday time. YWCA is an Equal Opportunity Employer and United Way Community Partner.

Please complete and submit online application here.

Current Opportunities

Assistant Director of the Phyllis Wheatley Center

General Description of Duties:

Under the general supervision of the Director of Phyllis Wheatley Center, assists with all programs conducted by the Phyllis Wheatley Center, leads the counseling staff of the after-school program and summer camp, , responsible for all daily administrative functions for the center, and responsible for general oversight of the facility in the absence of the Director.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• Supervises and trains counselors and support staff.

• Organize and file all contracts, invoices, and rentals.

• Collaborate with the Program Director to enhance the center’s programs and events.

• Perform data entry to ensure compliance of grant mandates.

• Maintain accurate and current staff, program and participant records

• Attend all required meetings and training workshops.

• Assist Director of Phyllis Wheatley Center in managing the program within budget.

• Assist in creating, organizing and instructing a recreation program for youth, including arts and crafts, physical activities, and special interest activities in the after-school and summer program.

• Supervise part-time employees, volunteers and/or other staff in absence of supervisor.

• Assists in classes and activities for youth engaged in recreational activities to include active and passive participants.

• Provide guidance and necessary information to assist in the planning, implementation, and evaluation process of programs/events and procedures to enhance the YWCA Phyllis Wheatley Center.

• Assist the Director of Phyllis Wheatley Center; take charge and direct children in case of an emergency.

• Maintains confidentiality.

• Other duties, as assigned.

Minimum Knowledge and Training Requirements:

Position requires a bachelor’s degree with emphasis in social sciences, or equivalent experience. Must have experience with youth or participation in youth-related clubs, classes or programs and have effective human relations skills. Must be able to maintain a flexible schedule. Requires possession of organizational, numerical, communicational, computer, interpersonal, leadership and supervisory skills.

Knox County Advocate and Liaison to DCS

General Description of Duties:

Under the general supervision of the Victim Advocacy Program Coordinator, provides professional and programmatic leadership and advocacy services to victims of domestic violence interacting with the Department of Children’s Services (DCS) in Knox County, the court system, and partners supporting domestic violence interventions. Acts as a community and professional resource to ensure that the needs of the victims and the program are met. Implements activities and events to promote and meet the mission and goals of the YWCA. Meets and exceeds all practice and ethical requirements of NASW.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• In collaboration with DCS and associated court system, community, and partners, identify and support victims and their children through identification of resources, rights, and domestic violence related services

• Works with DCS, law enforcement, the courts and court staff, government entities and others to assure victims are receiving the highest quality of support to victims as they negotiate these systems.

• Trains, teaches, and guides staff, community members, and fellow partners in the implementation of domestic violence related program activities using best practice social work theory and methods.

• Attends workshops and community initiatives and events to advance the work of domestic violence victim advocacy.

• Demonstrates understanding of DCS, legal system and role of victim advocate.

• Communicates well both orally and in writing.

• Maintains appropriate detailed records of services provided, information, and provides reports through EmpowerDB database and client files.

• Promotes the YWCA Mission Statement (“Eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all”) in the community and with clients and volunteers.

• Acts as a positive representative for the agency within the organization and in the community.

• Interacts with other program personnel, volunteers, and staff to meet the needs of our clients.

• Participates in YWCA Association activities.

• Accepts on-call responsibilities.

• Maintains confidentiality.

• Other duties, as assigned.

Minimum Knowledge and Training Requirements:

Position requires a Bachelor’s degree or equivalent experience in domestic violence victim assistance/legal advocacy or life experiences that indicate sensitivity to victim issues. Requires experience in and knowledge of Knox County resources and services. A High School Diploma will be accepted with extensive experience in advocacy or working with victims of domestic violence to supplement additional education.

Youth Trauma Support Coordinator

General Description of Duties:

Under general supervision of the Chief Strategy Officer, this position leads Supporting Youth Experiencing Trauma (SYET) programming, and the potential for expanded programming; implements program screenings; facilitates and coordinates referrals; develops and implements programming related to student success; schedules and facilitates groups and family engagement sessions; and communicates with referral sources, site representatives, parents, and guardians; and assists with related daily functions for the Phyllis Wheatley Center.

The program coordinator will lead SYET through therapeutic support groups for elementary, middle, and high school students who have experienced trauma. The curriculum-based program incorporates CBT theory and is focused on teaching coping skills to students and providing support for their families and caregivers.

The program coordinator will have experience in working with youth and leading groups, as well as possess clinical knowledge and skills while upholding the social work code of ethics and demonstrating professionalism throughout the community. The program coordinator will provide services at the YWCA Phyllis Wheatley Center, within Knox County Schools, and other youth-specific agencies in Knox and Anderson counties. This position is full-time and may require school and after-school hours.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• Provides services to youth who have experienced trauma through implementation of the evidence-based “Support for Students Exposed to Trauma” curriculum. Services will be provided in group settings, with youth in elementary, middle, and high school.

• Documents observations during group sessions. Intervenes during group sessions as needed to maintain appropriate group dynamics. Reports all incidents of suspected child abuse or neglect to supervisor, as well as following all mandated reporting policies.

• Provides a safe environment for youth and families by upholding all site policies and procedures. Maintains positive relationships with community partners, including Knox County Schools personnel and site directors. Ensures successful execution of programming focused on safety, empowerment and understanding of the dynamics and effects of trauma and creates case management plans using SMART goals when appropriate.

• Implements and maintains a referral procedure on a regular basis with a reasonable timeline for response.

• Works with school personnel and site directors to schedule intakes, assessments, and group sessions with youth. Schedules family engagement sessions for each group of students.

• Maintains professional relationships with parents, family members, and children. Treats all family members with respect. Provides ongoing updates to parents and guardians regarding progress of youth in reduction of trauma symptoms and increase of coping skills.

• Responsible for tracking of statistical data for assigned clients, continual data quality, and input of services and goals as directed. Completes exit and follow-up surveys with youth and families to assess quality of services and outcomes of utilized curriculum.

• Ensures successful execution of standards, policies and procedures of confidentiality and programming focused on empowerment and safety.

• Attends scheduled staff and agency wide meetings and events as required.

• Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance.

• Other duties as assigned.

Minimum Knowledge and Training Requirements:

Minimum educational requirement for this position is Bachelor-level education in social work, counseling, or a related field and experience working with groups of children and youth and processing trauma.

Familiarity with social service, criminal and civil courts, juvenile court, community action agencies, and customer service delivery programs. Strong written and communication skills required. Ability to work with diverse populations.

Therapist (PT)

General Description of Duties:

Under general supervision of the Director of Social Services, provides social services, recovery support, and crisis counseling to clients enrolled in YWCA’s Freedom Inside program and Keys of Hope Women’s Program. The goal of this position is to provide a therapeutic advocate and referral agent for clients in addressing trauma, acquiring social and health care services, and such other services as needed.

YWCA’s Freedom Inside is a program offering counseling and crisis intervention to incarcerated women who have been victims of any type of abuse from childhood through adulthood.

YWCA's Keys of Hope Women's Program has been a home and safe space for women in need for nearly a century. Women come to the YWCA for a variety of reasons and with a variety of needs. Whatever the reason for a woman's stay, the program's goal is to provide a safe environment with supportive services that promote self-sufficiency without regard to race, ethnicity, national origin, religion, sexual orientation, or disability.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• Conducts intake interviews with assigned new client and facilitates therapeutic focused goal planning.

• Meets with clients on a walk-in basis or by appointment for individual counseling and/or referral. Provides the appropriate referrals and support in identifying other services as needed based on client need and request.

• Facilitates groups for clients in development of self-sufficiency and health relationship skills, acquiring social and health care services, and addressing effects of trauma.

• Facilitates trauma informed recovery support groups, individual recovery support activities, and reports per standards set out by agency. Meets all expectations in delivery of service, appropriate documentation, and confidentiality.

• Provides technical support to individual volunteers, groups, and field students as directed.

• Utilizes evidence-based curricula and therapeutic interventions in group and individual work with clients.

• Works with program coordinator and implementation team to ensure client therapeutic needs are met.

• Assures that confidentiality is maintained regarding all client information and agency proprietary information.

• The estimated weekly commitment for this position is 8-12 hours weekly.

Minimum Knowledge and Training Requirements:

Minimum educational requirement for this position is Master’s-level education in social work or counseling. Licensed or license eligible. Familiarity with social service and community action agencies, recovery support, and customer service delivery programs. Commitment to working with diverse populations.

Summer Camp Counselor for Summer Kids in Play Program (SKIPP)

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley (YWCA) is a leading force in community change. Across a six-county service area, YWCA offers transitional housing and supportive services to women who would otherwise be homeless; advocacy, outreach, and support groups for victims of domestic violence; health and fitness opportunities for low-income individuals; and comprehensive education and afterschool programming for youth and their families.

General Description of Duties:

Summer Camp Counselor is under general supervision of the Director of Phyllis Wheatley Center (PWC) and the Assistant Director. This position works in our Summer Kids in Play Program (SKIPP) located at the YWCA Phyllis Wheatley Center in East Knoxville. This program serves primarily elementary and middle school youth. We are seeking high-quality professional role-models with sound character and a diverse skillset to provide support and attention to our students’ needs, social and emotional development, and academic success.

We are looking for part-time staff who are truly passionate about impacting the lives of young people in a supportive and engaging environment. These individuals will be available to serve between the hours of 7:30am and 5:30pm Monday through Friday. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

1. Provide a safe and secure environment for all youth.

2. Plan activities that are challenging, enriching and age appropriate.

3. Prepare and participate in field trips, and daily empowerment activities including arts, science, gardening, cooking, etc.

4. Actively participate in program activities with children.

5. Serve as a positive role model and mentor for all youth.

6. Accurately record and maintain program data as required.

7. Ensure regular and accurate communication with guardians.

8. Maintain confidentiality of program participants.

9. Other duties, as assigned.

Minimum Knowledge and Training Requirements:

Requires a high school diploma or GED. Maintain certification in CPR and First Aid. Lifeguard certification is a plus.

Must have experience working with youth or participation in youth-related clubs, classes, or programs. Must possess effective human relations skills and must be highly motivated, enthusiastic, and creative. Must have experience working with young people.

YWCA Knoxville and the Tennessee Valley is pleased to offer a generous benefits package to all full-time employees, including medical, dental, vision and life coverage, a competitive retirement plan, generous vacation, sick, and holiday time. YWCA is an Equal Opportunity Employer and United Way Community Partner. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Justice for Families Program Coordinator

General Description of Duties:

Under general supervision of the Director of Anderson County Services, provides administration and program oversite of the OVW Justice for Families grant funded supervised visitation and safe exchange program in Anderson County. This program is focused on providing supervised visitation and safe exchange services for the children of victims of domestic violence in and around Anderson County.

The program coordinator will possess an understanding of culture, victims’ needs, and confidentiality, ensuring the delivery of services to victims of domestic violence, their children, as well as those who have perpetrated violence. The program coordinator will provide services at the Oak Ridge site of YWCA Knoxville and the Tennessee Valley. This position may require consistent evening and weekend hours.

The program coordinator will coordinate the implementation of the project utilizing best practice standards as outline in the program’s guiding principles, implement training and education related to domestic violence and the program, oversee program staff, coordinate and facilitate partner meetings and referrals, and act as a spokesperson in the community. The program coordinator will ensure staff deliver non-judgmental services with an emphasis on healthy relationships and healing from violence in a safe and supportive environment.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and Tennessee Valley mission statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• Successfully coordinates the implementation phases of the supervised visitation and safe exchange program. Coordinates site plan development with YWCA leadership. Develops program policies and procedures based on best practices and guiding principles. Works closely with program technical assistance providers to ensure program success.

• Recruits, develops, and maintains positive relationships with community partners, including court personnel. Ensures successful execution of programming focused on safety, empowerment, and understanding of the dynamics of domestic violence.

• Coordinates visitation scheduling utilizing best practices and guiding principles of supervised visitation programming. Conducts intake interviews with new clients and facilitates goal planning with participants using trauma informed approach, in addition to assessing for appropriateness for services.

• Maintains professional relationships with parents, family members, and children. Treats all family members with respect and without judgement. Participates in ongoing assessment and evaluation of the family’s goals. Provides verbal feedback to families regarding their conduct and progress in the visits.

• Responsible for tracking of statistical data for assigned clients, continual data quality, and input of services and goals as directed.

• Responsible for outcome measurement, program efficiency, and accurate client records. Required to maintain and submit records as required by grantors to the Director of Anderson County Services. Works with Director of Anderson County Services and Director of Grants to ensure all grants and funding requirements are met.

• Ensures successful execution of standards, policies and procedures of confidentiality and programming focused on empowerment and safety.

• Provides technical support to individual volunteers, groups, and field students as directed.

• Attends scheduled staff and agency wide meetings.

• Assists the Director of Anderson County Services in special projects as requested and understands flexibility is a key component of the position.

• Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance.

• Other duties, as assigned.

Minimum Knowledge and Training Requirements:

Minimum educational requirement for this position is Bachelor-level education in social work, counseling, or a related field. Familiarity with social service, criminal and civil courts, juvenile court, community action agencies, and customer service delivery programs. Strong written and communication skills required. Ability to work with diverse populations. Requires skills and life experiences that indicate sensitivity to domestic violence related issues and families in need of healing and restoration. Must be able to maintain a flexible schedule with evening and weekend work expected. Requires possession of organizational, numerical, communicational, computer, interpersonal, leadership and supervisory skills.

GameChangers Mentor Coordinator

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley is a leading force in community change. GameChangers is a unique program, conceived by YWCA Knoxville and the Tennessee Valley, that teaches boys and young men about healthy and unhealthy relationships, violence in relationships, skills for speaking out when they witness violence against women, and more. GameChangers sets itself apart by using a hands-on, group mentoring model to pair small groups of middle school boys with adult male mentors. By focusing on topics discussed less often, such as healthy masculinity, victim blaming and bystander intervention skills, GameChangers offers a well-rounded and thorough curriculum.

General Description of Duties:

Under general supervision of the GameChangers Program Coordinator, this part-time position provides leadership and implementation of mentor recruitment and development of GameChangers program including but not limited to: collaborative work with community partners, training, reporting, recruiting, and project planning. The preferred candidate will have a strong interest in engaging men in our community and raising awareness around domestic violence, dating violence, sexual assault, stalking and bystander intervention.

Job Duties and Responsibilities:

Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and the Tennessee Valley Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required:

1. Effectively work towards the implementation of GameChangers through collaboration building, planned meetings, focus groups, reporting, evaluation measures and processes related to increasing partner site locations, mentor development, and volunteer recruitment.

2. Recruit mentors and serve as the point of contact for mentor volunteers.

3. Coordinate and facilitate mentor trainings and workshops.

4. Ensure all mentors are engaged in all activities as outlined by the program, such as: on-going trainings, capacity building and implementing project activities.

5. Develop vision and strategy for continued growth and retention of mentor volunteers. Continually foster mentor relationships through volunteer engagement activities.

6. Serve as a spokesperson for project in the community through public speaking engagements related to GameChangers, as needed.

7. Ensure that all program activities are focused on effective gender-based violence prevention and intervention strategies for elementary and middle school youth, addressing sexual assault, domestic violence, dating violence, and stalking.

8. Be knowledgeable and seek training on the dynamics, identification, and referral of children and youth exposed to sexual assault, domestic violence, dating violence and/or stalking, and demonstrate understanding on the intersection of domestic violence and trauma experienced by children, youth, and young adults exposed to violence.

9. Follow policies and procedures regarding information sharing, confidentiality, and privacy rights of VAWA, HIPPA, federal law, and other relevant laws and rules applicable to the work provided by agency and partners.

10. Demonstrate cultural competency in development of project and interaction with constituents.

11. Assure that confidentiality is maintained regarding all client information and agency proprietary information.

12. Other duties related to the implementation of the program, as assigned.

Minimum Knowledge and Training Requirements:

Minimum educational requirement for this position is a Bachelor’s degree in social work, psychology, counseling, family studies or related field, or Associate’s degree and equivalent work experience. Additionally, two to five years of experience of leading volunteers, and working with diverse constituents preferred.

This position will be posted until filled.

Front Desk Clerk: Part Time, PRN

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley (YWCA) is a leading force in community change. Across a six-county service area, YWCA offers transitional housing and supportive services to women who would otherwise be homeless; advocacy, outreach, and support groups for victims of domestic violence; health and fitness opportunities for low-income individuals; and comprehensive education and afterschool programming for youth and their families.

The YWCA Knoxville is a non-profit organization located at 420 West Clinch Ave in Downtown Knoxville.Under general supervision of the Front Desk Supervisor, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position is part time as needed and holidays. Possible shifts include 7am-3pm, 3pm-11pm and 11pm-7am. Serious inquires only.

Duties & Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

2. Answers phone calls and assist guests of the organization.

3. Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

4. Accepts payments and records receipts.

5. Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

6. Accept, dry and sort donations.

7. Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

8. Attends monthly scheduled staff meetings.

9. Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

10. Maintains confidentiality.

11. Other duties as assigned.

Qualifications: Minimum Knowledge and Education to Meet Position Requirements Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision.Proficiency in Microsoft office, required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

Phyllis Wheatley Center Night/Weekend Rental Coordinator

Under general supervision of the Director of the Phyllis Wheatley Center, is responsible for managing rental agreements and providing excellent customer service. This position is part-time and on nights and weekends.

Responsibilities:

1. Provides a safe and secure environment for facility patrons and/or clients.

2. Ensure appropriate use of facilities.

3. Assisting patrons and/or clients with general needs while utilizing the facility.

4. Cleaning and/or building maintenance.

5. Administrative tasks and other duties as assigned.

Qualifications: Position requires a high school diploma or equivalent; associates degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes or programs and must possess effective human relations skills; must be highly-motivated, enthusiastic and creative.

Evening/Weekend Lifeguard

Under general supervision of the Health and Fitness Director. Lifeguards pool for aquatic classes, open swim and swimming lessons for the YWCA Club W. Has strong knowledge and experience in lifeguarding. Work outside of facility as a Club W ambassador.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes Association and Mission Statement in the community. Interacts with other program personnel, volunteers, and staff to meet the needs of all YWCA members and participants. Participates in Association activities as necessary.

2. Accepts pool responsibility and attends mandatory trainings put forth by the Health and Fitness Director.

3. Listens to clients, instructors and community to assist in the Club W development.

4. Responsible for staying up-to-date with all certifications, especially CPR. Carries proof of CPR training at all times.

5. Follows the YWCA policies and procedures in a case of an injury. The instructor/lifeguard will complete an incident report, available at the front desk.

6. Will work with the YWCA to ensure that the pool facility is clean and safe.

7. Promote memberships, awareness of programs and class offerings.

8. Must be cognizant of emergency exits, fire extinguisher and telephone in case of emergency.

9. Will notify the director two weeks in advance for planned absences. If you are ill, please call a substitute to cover your shift.

Qualifications: A high school diploma with lifeguard certification required. Should have paid or volunteer experience in life-guarding and be over the age of 16. Requires skills and life experiences that indicate sensitivity to health related issues and low-income individuals. Must be reliable and come with good references. Requires possession of organizational, communication, interpersonal, and leadership skills.