YWCA Knoxville and the Tennessee Valley | Get Involved

Careers

Thank you for your interest in joining the YWCA Knoxville & the Tennessee Valley. All current job postings will be listed on this page.

Application instructions: Please submit a completed online application. In addition, all applicants must submit a cover letter and resume with references. Applications may be submitted online, in person or mailed to the following:

HR Department

Attention: Shelby Schilling

YWCA Knoxville and the Tennessee Valley

420 West Clinch Avenue

Knoxville, TN 37902

865-523-6126

YWCA Knoxville and the Tennessee Valley is pleased to offer a generous benefits package to all full-time employees, including medical, dental, vision and life coverage, a competitive retirement plan, generous vacation, sick, and holiday time. YWCA is an Equal Opportunity Employer and United Way Community Partner.

Please complete and submit online application here.

Current Opportunities

Director of Donor Relations

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley is a leading force in community change. Across a six-county service area, YWCA offers transitional housing and supportive services to women who would otherwise be homeless; advocacy, outreach, and support groups for victims of domestic violence; health and fitness opportunities for low-income individuals; and comprehensive education and afterschool programming for youth and their families.

Position Description:

YWCA is seeking an accomplished and mission-driven full-time Director of Donor Relations with a track record of leading and implementing successful fundraising initiatives and efforts. This position oversees all fundraising activities for YWCA operations including all grants, major giving, special events, direct mail appeals, and corporate partnership initiatives. The successful candidate will have experience leading people, supervising projects, managing a donor database system, evidence of successful event management, sponsorship acquisition, and board member/donor stewardship.

Under the general supervision of the CEO, this position is responsible for the development, implementation, and coordination of an integrated donor relations program that encompasses best practices and strategically targets all levels of giving for YWCA Knoxville and the Tennessee Valley,

Responsibilities:

1. Oversees all fundraising activities for YWCA operations including all grants, major giving, special events, direct mail appeals, and corporate partnership initiatives.

2. As a member of the executive team, works closely with the CEO to develop and lead annual fundraising strategy for the organization.

3. Directs and coordinates with Grants Manager to develop grant funding for the agency, oversee grant compliance, and project goals.

4. Directs and coordinates with Community Engagement Manager to ensure positive volunteer experiences and cultivate volunteer and community partner engagement.

5. Works closely with all Program Directors to ensure continuous grant compliance.

6. Works closely with Director of Public Relations to coordinate integrated development and communications strategy.

7. Manages Kindful donor database system and ensures accurate data entry, gift processing, and timely acknowledgements to all donors.

8. Cultivates relationships with current and prospective funders and supporters.

9. Plans, implements, and leads all fundraising special events.

10. Works closely with board and volunteer committees to cultivate and secure event sponsorship support and in-kind donations.

11. Supervises coordination of event contractors, vendors, volunteers, and staff for special events.

12. Maintains strict confidentiality of donor and client information.

Qualifications:

• Bachelor's degree, three to five years of fundraising or stewardship experience, two to three years of supervisory experience.


• Excellent oral communication skills and writing expertise, an understanding of the mission of the YWCA, and enthusiasm for the people served and the programs created.

• Excellent interpersonal skills in person by phone and in writing, with a high degree of professionalism.

• Evidence of grant writing/coordination, successful event management, sponsorship acquisition, donor stewardship required.


• Experience managing donor database system, and/or ability to quickly learn new database management. Highest attention to detail required.

• Must be detail-oriented, with strong organizational, analytical and planning skills, and a desire to work with diverse constituencies.


• Must have a "people first" attitude and possess the ability to think creatively, work under pressure and within time constraints, and work efficiently as part of a team.


• Proficiency with Microsoft Office: Word, Excel, PowerPoint. Experience or willingness to learn WordPress a plus.

Victim Advocacy Program Coordinator

Under general supervision of the Director of Social Services, provides program coordination for Knox County and Culturally Specific Advocates as well as victim advocacy services including: trauma informed advocacy, danger assessments, safety planning, crisis intervention, resource linkage and support group services to victims in Knox County.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

2. Recruits, develops, and maintains positive relationships with community partners. Ensures successful execution of programming focused on empowerment.

3. The VAP Coordinator will counsel and provide crisis intervention to victims in Knox County, Tennessee which impacts over 1,500 clients annually including conduction of a weekly counseling support group specific to victims of domestic violence. This will include understanding of culture, identifying victims’ needs, maintaining confidentiality, insuring the delivery of services to victims of domestic violence, dating violence, sexual assault, and stalking. The advocate will provide services in community-based settings.

4. Responsible for input of statistical data for assigned clients, ensures data quality, and input of services and goals as directed.

5. Responsible for outcome measurement, program efficiency. Required to maintain and submit records as required by grantors to the Director of Social Services. Works with CEO, Director of Social Services, and Director of Grants and Public Policy to ensure all grants and funding requirements are met.

6. Meets with clients at the YWCA on a walk-in basis or by appointment for individual appointments, safety planning, crisis intervention, assessments, and/or referral. Provides the appropriate referrals and support to program participants of the Keys of Hope Women’s Program.

7. Facilitates weekly counseling support groups for clients who are victims of domestic violence.

8. Provides technical support to individual volunteers, groups, and field students as directed.

9. Attends scheduled staff and agency wide meetings.

10. Assists the Director of Social Services in special projects as requested and understands flexibility is a key component of the position.

11. Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance.

12. Other duties as assigned.

Qualifications:

Minimum education is a master’s degree in social work or counseling, or experience equivalent. Familiarity with social service and community action agencies, and customer service delivery programs. Strong writing and communication skills. Ability to work with diverse populations. Requires skills and life experiences that indicate sensitivity to domestic violence related issues and individuals with significant barriers to housing. Must be able to maintain a flexible schedule. Requires possession of organizational, numerical, communicational, computer, interpersonal, leadership and supervisory skills.

Supporting Youth Experiencing Trauma Program Coordinator (Part-time)

Position Description:

Under general supervision of the Director of Social Services, this position leads Supporting Youth Experiencing Trauma programming; implements program screening; schedules and facilitates groups and parent engagement sessions; and communicates with referral sources, site representatives, parents, and guardians.

The program coordinator will lead therapeutic support groups for elementary, middle, and high school students who have experienced trauma. The curriculum-based program incorporates CBT theory and is focused on teaching coping skills to students and providing support for their families and caregivers.

The program coordinator will have experience in working with youth and leading groups, as well as possess clinical knowledge and skills while upholding the social work code of ethics and demonstrating professionalism throughout the community. The program coordinator will provide services at the YWCA Phyllis Wheatley Center, within Knox County Schools, and other youth-specific agencies. This position is part-time (10-20 hours a week) and will require school and after-school hours.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and Tennessee Valley mission statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

2. Provides services to youth who have experienced trauma through implementation of the evidence-based “Support for Students Exposed to Trauma” curriculum. Services will be provided in group settings, with youth in elementary, middle, and high school. Documents observations during group sessions. Intervenes during group sessions as needed to maintain appropriate group dynamics. Reports all incidents of suspected child abuse or neglect to Program Director, as well as following all mandated reporting policies.

3. Provides a safe environment for youth and families by upholding all site policies and procedures. Maintains positive relationships with community partners, including Knox County Schools personnel and site directors. Ensures successful execution of programming focused on safety, empowerment and understanding of the dynamics and effects of trauma.

4. Works with school personnel and site directors to schedule intakes, assessments, and group sessions with youth. Schedules parent engagement sessions for each group of students.

5. Responsible for tracking of statistical data for assigned clients, continual data quality, and input of services and goals as directed. Completes exit and follow-up surveys with youth and families to assess quality of services and outcomes of utilized curriculum.

6. Maintains professional relationships with parents, family members, and children. Treats all family members with respect. Provides ongoing updates to parents and guardians regarding progress of youth in reduction of trauma symptoms and increase of coping skills.

7. Ensures successful execution of standards, policies and procedures of confidentiality and programming focused on empowerment and safety.

8. Attends scheduled staff and agency wide meetings.

9. Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance.

10. Accurately record and maintain program data as required.

11. Other duties as assigned.

Qualifications:

Minimum educational requirement for this position is Master-level education in social work, counseling, or a related field or Bachelor-level education and experience equivalent. Familiarity with social service, criminal and civil courts, juvenile court, community action agencies, and customer service delivery programs. Strong written and communication skills required. Ability to work with diverse populations.

After-School Enrichment Counselor: Phyllis Wheatley Center

This position works in our After-School Enrichment Program (ASEP) located at the YWCA Phyllis Wheatley Center in East Knoxville. This program serves middle school-aged youth. We are seeking high-quality professional role-models with sound character and a diverse skillset to provide support and attention to our students’ needs, social and emotional development, and academic success. We are looking for part-time staff who are truly passionate about impacting the lives of young people in a supportive and engaging environment. This person will be available to serve between the hours of 2:30pm and 6:30pm, Monday thru Friday.

Responsibilities:

1. Provide a safe and secure environment for all youth.

2. Plan activities that are challenging, enriching and age appropriate.

3. Be able to follow and implement daily lesson plan for specific empowerment area.and present necessary statistical data as required.

4. Serve as a positive role model, mentor and as a tutor (when needed).

5. Accurately record and maintain program data as required.

6. Provide application and practice for school day skills and knowledge in a way that strengthens learning.

7. Build connections with students, demonstrate the usefulness of content being taught, and help to build student confidence through success.

8. Enhance the learning environment by teaching and demonstrating life skills including but not limited to: self-awareness, critical and creative thinking skills, decision making skills, problem solving skills, effective communication skills, interpersonal skills, empathy and coping skills.

9. Demonstrate a passion for learning.

10. Possess a working and applicable knowledge of technology including, but not limited to: Chromebooks, PC/Laptop, Microsoft Word, Google Classroom, Microsoft Teams, Outlook, Excel, Canvas, Zoom, etc.

11. Maintain confidentiality of program participants.

12. Possess the 4-B’s: Be responsible. Be accountable. Be professional. Be present.

Qualifications:

Position requires a high school diploma or equivalent; Associate degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes, or programs. Must possess effective human relations skills and must be highly motivated, enthusiastic, and creative.

Virtual Home Away from Home Program Assistant: Phyllis Wheatley Center

This position works in our Virtual Home Away from Home Program (VHAHP) located at the YWCA Phyllis Wheatley Center in East Knoxville. This program serves middle and high school-aged youth. We are seeking high-quality, professional role-models with sound character and a diverse skillset to provide support and attention to student’s needs and to monitor the virtual learning process. We are looking for part-time staff who are truly passionate about impacting the lives of young people in a supportive and engaging environment. This person will be available to serve between the hours of 8:00am and 2:30pm, Monday thru Friday.

Responsibilities:

1. Provide a safe and secure environment for all youth.

2. Provide oversight and supervision for students enrolled in VHAHP.

3. Ensure students are appropriately using the Knox County Schools-issued student device (Chromebook, charger, etc.).

4. Ensure that students are following the daily schedule issued by their school and signing into class on time and at the right time.

5. Keep appropriate attendance and behavior logs.

6. Ensure that students are always wearing a face covering and maintaining social distancing.

7. Monitor lunch, scheduled breaks, and student activity time(s).

8. Encourage and refer students to Good Teams Etiquette when necessary.

9. Supervise students to ensure that they are being appropriate, staying engaged and have the supplies and devices they need to work effectively and efficiently.

10. Accurately record and maintain program data as required.

11. Enhance the learning environment by teaching and demonstrating life skills including but not limited to: self-awareness, critical and creative thinking skills, decision making skills, problem solving skills, effective communication skills, interpersonal skills, empathy and coping skills if and when the opportunity presents itself.

12. Demonstrate a passion for learning.

13. Possess a working and applicable knowledge of technology including, but not limited to: Chromebooks, PC/Laptop, Microsoft Word, Google Classroom, Microsoft Teams, Outlook, Excel, Canvas, Zoom, etc.

14. Maintain confidentiality of program participants.

15. Possess the 4-B’s: Be responsible. Be accountable. Be professional. Be present.

Qualifications:

Position requires a high school diploma or equivalent; Associate degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes, or programs. Must possess effective human relations skills and must be highly motivated, enthusiastic, and creative.

Front Desk Clerk: Sunday-Thursday 11pm-7am

The YWCA Knoxville is a non-profit organization located at 420 West Clinch Ave in Downtown Knoxville.Under general supervision of the Front Desk Supervisor, this full-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position is Sunday through Thursday from 11:00pm-7:00am. Serious inquires only. Full-time employee benefits package includes medical, dental, vision and life coverage, a competitive retirement plan and generous vacation, sick, and holiday time, and loan forgiveness program.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

2. Answers phone calls and assist guests of the organization.

3. Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

4. Accepts payments and records receipts.

5. Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

6. Accept, dry and sort donations.

7. Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

8. Attends monthly scheduled staff meetings.

9. Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

10. Maintains confidentiality.

11. Other duties as assigned.

Qualifications: Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision.Proficiency in Microsoft office, required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

Benefits: he employee benefits package includes medical, dental, vision and life coverage, a competitive retirement plan and generous vacation, sick, and holiday time. This position will be posted until filled.

Front Desk Clerk: Part-Time Weekends 3:00 PM - 11:00 PM

Under general supervision of the Front Desk Supervisor, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position involves working weekends and holidays.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

2. Answers phone calls and assist guests of the organization.

3. Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

4. Accepts payments and records receipts.

5. Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

6. Accept, dry and sort donations.

7. Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

8. Attends monthly scheduled staff meetings.

9. Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

10. Maintains confidentiality.

Qualifications: Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision. Proficiency in Microsoft office required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

Front Desk Clerk: Part-Time Weekends 11:00 PM - 7:00 AM

Under general supervision of the Front Desk Supervisor, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position involves working weekends and holidays.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

2. Answers phone calls and assist guests of the organization.

3. Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

4. Accepts payments and records receipts.

5. Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

6. Accept, dry and sort donations.

7. Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

8. Attends monthly scheduled staff meetings.

9. Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

10. Maintains confidentiality.

Qualifications: Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision. Proficiency in Microsoft office required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

Front Desk Clerk: Part Time, PRN

Under general supervision of the Front Desk Supervisor, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position involves working weekends and holidays.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

2. Answers phone calls and assist guests of the organization.

3. Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

4. Accepts payments and records receipts.

5. Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

6. Accept, dry and sort donations.

7. Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

8. Attends monthly scheduled staff meetings.

9. Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

10. Maintains confidentiality.

Qualifications: Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision. Proficiency in Microsoft office required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

Phyllis Wheatley Center Night/Weekend Rental Coordinator

Under general supervision of the Director of the Phyllis Wheatley Center, is responsible for managing rental agreements and providing excellent customer service. This position is part-time and on nights and weekends.

Responsibilities:

1. Provides a safe and secure environment for facility patrons and/or clients.

2. Ensure appropriate use of facilities.

3. Assisting patrons and/or clients with general needs while utilizing the facility.

4. Cleaning and/or building maintenance.

5. Administrative tasks and other duties as assigned.

Qualifications: Position requires a high school diploma or equivalent; associates degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes or programs and must possess effective human relations skills; must be highly-motivated, enthusiastic and creative.

Evening/Weekend Lifeguard

Under general supervision of the Health and Fitness Director. Lifeguards pool for aquatic classes, open swim and swimming lessons for the YWCA Club W. Has strong knowledge and experience in lifeguarding. Work outside of facility as a Club W ambassador.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes Association and Mission Statement in the community. Interacts with other program personnel, volunteers, and staff to meet the needs of all YWCA members and participants. Participates in Association activities as necessary.

2. Accepts pool responsibility and attends mandatory trainings put forth by the Health and Fitness Director.

3. Listens to clients, instructors and community to assist in the Club W development.

4. Responsible for staying up-to-date with all certifications, especially CPR. Carries proof of CPR training at all times.

5. Follows the YWCA policies and procedures in a case of an injury. The instructor/lifeguard will complete an incident report, available at the front desk.

6. Will work with the YWCA to ensure that the pool facility is clean and safe.

7. Promote memberships, awareness of programs and class offerings.

8. Must be cognizant of emergency exits, fire extinguisher and telephone in case of emergency.

9. Will notify the director two weeks in advance for planned absences. If you are ill, please call a substitute to cover your shift.

Qualifications: A high school diploma with lifeguard certification required. Should have paid or volunteer experience in life-guarding and be over the age of 16. Requires skills and life experiences that indicate sensitivity to health related issues and low-income individuals. Must be reliable and come with good references. Requires possession of organizational, communication, interpersonal, and leadership skills.