YWCA Knoxville and the Tennessee Valley | Get Involved

Careers

Thank you for your interest in joining the YWCA Knoxville & the Tennessee Valley. All current job postings will be listed on this page.

Application instructions: Please submit a completed online application. In addition, all applicants must submit a cover letter and resume with references. Applications may be submitted online, in person or mailed to the following:

HR Department

Attention: Shelby Schilling

YWCA Knoxville and the Tennessee Valley

420 West Clinch Avenue

Knoxville, TN 37902

865-523-6126

With a mission to eliminate racism and empower women, YWCA Knoxville and the Tennessee Valley (YWCA) is a leading force in community change. Across a six-county service area, YWCA offers transitional housing and supportive services to women who would otherwise be homeless; advocacy, outreach, and support groups for victims of domestic violence; health and fitness opportunities for low-income individuals; and comprehensive education and afterschool programming for youth and their families.

YWCA Knoxville and the Tennessee Valley is pleased to offer a generous benefits package to all full-time employees, including medical, dental, vision and life coverage, a competitive retirement plan, generous vacation, sick, and holiday time. YWCA is an Equal Opportunity Employer and United Way Community Partner. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Please complete and submit online application here.

Current Opportunities

Mobility Mentor

The Mobility Mentor will provide support, knowledge and resources needed for moving families from dependency to self-sufficiency in 18-36 months. Through the United Way of Greater Knoxville’s East Tennessee Collaborative (ETC), the Mobility Mentor will carry a caseload of up to 25 families and provide holistic, family-focused services using Economic Mobility Pathways (EMPath)’s Bridge to Self-Sufficiency model. The preferred candidate will have experience working with underserved populations and have extensive knowledge of the systems and barriers in place relating to housing, finances, career, education, childcare, healthcare, and other areas specific to individualized needs.

This is a three-year, temporary position with no guarantee of renewal.

Responsibilities:

• Using knowledge of YWCA programs and policies, promotes YWCA Knoxville and the Tennessee Valley’s Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• Recruits, develops, and maintains positive relationships with community partners. Ensures successful execution of programming in alignment with program design.

• Develops a relational, family-focused strategy with the outcome of increasing self-sufficiency, education, and economic mobility of families with children.

• Works closely with families on their journey to self-sufficiency through coaching and goal setting.

• Conducts intake assessments and administers evaluations to monitor and document each family’s progress.

• Keeps thorough and organized documentation of caseload efforts and executes accurate data collection to ensure effective, data-driven program implementation.

• Works in partnership with the ETC Mobility Mentor Lead and Mobility Mentors from other partner organizations to provide wrap-around services and support.

• Participates and supports the Mobility Mentor Lead’s efforts to develop and facilitate programs and community groups to enhance families’ social capital.

• Ensures fidelity to the ETC’s contracted services, models of care coordination, and compliance with all State grant regulations and requirements.

• Works with the ETC’s EMPath trainers to engage in ongoing professional development.

• Attends scheduled staff and agency wide meetings and weekly supervision with direct supervisor.

• Assists the Chief Program Officer in special projects as requested and understands flexibility is a key component of the position.

• Assures that confidentiality is maintained regarding all client information and agency proprietary information, including but not limited to record storage, organization, and maintenance in compliance with VAWA, HIPAA, and other confidentiality policies, laws, and requirements.

• Requires occasional weekend and evening hours for care coordination based on availability of participating families.

• Other duties as assigned.

Qualifications:

• Passion about working in an organization that values and promotes antiracism, diversity, equity, and inclusion. Embraces and actively promotes an inclusive and equitable work environment for all.

• Strong attention to detail, excellent judgment, and the ability to work without close supervision.

• Minimum education for this position is a master's degree in social work, counseling, or a related field of study. Candidates with a bachelor’s degree in a related field and 5+ years of experience may be considered. Lived experience relevant to this role may also be considered in lieu of educational experience.

• Experience providing case management, trauma-informed, and trauma-responsive models.

• Experience working with low-income families, familiarity with social and public services, local housing resources, financial empowerment, and services for children.

• Ability to work with diverse populations.

• Strong writing and communication skills.

• Must be able to maintain a flexible schedule.

• Requires skills and life experiences that indicate sensitivity to domestic and sexual violence and individuals with significant barriers.

• Requires possession of organizational, numerical, communication, computer, interpersonal, leadership, and supervisory skills.

Director of Development

Under general supervision of the CEO, is responsible for the development, implementation, and coordination of an integrated donor development program that encompasses best practices and strategically targets all levels of giving for YWCA Knoxville and the Tennessee Valley, while ensuring that activities involved are conducted in accordance with the policies set by YWCA’s Board of Directors.

Responsibilities:

• Oversees fundraising activities for YWCA operations including major giving, special events, direct mail appeals, and corporate partnership initiatives.

• As a member of the leadership team, works closely with CEO to develop and lead annual fundraising strategy for the organization.

• Cultivates relationships with current and prospective funders and supporters.

• Serves as staff liaison to special events committees. Develop agendas and supporting materials in coordination with board committee chair and CEO. Attends board or executive committee meetings as requested.

• Directs and coordinates with Development Associate to ensure accurate data entry, gift processing, and timely acknowledgements to all donors.

• Directs and coordinates with Development Associate to ensure positive volunteer experiences and cultivate volunteer and community partner engagement.

• Works closely with Director of Communications to coordinate integrated development and communications strategy.

• Supervises coordination of event contractors, vendors, volunteers, and staff for special events.

• Maintains strict confidentiality of donor and client information.

• Requires occasional weekend and evening hours for special events/fundraising activities.

• Other duties as assigned.

Qualifications:

• Bachelor's degree and three to five years of fundraising or stewardship experience.

• Evidence of successful events management, sponsorship acquisition, donor stewardship required.

• Excellent oral communication skills and writing expertise, an understanding of the mission of the YWCA, and enthusiasm for the people served and the programs created.

• Excellent interpersonal skills in person by phone and in writing, with a high degree of professionalism.

• Experience managing donor database system, and/or ability to quickly learn new database management. Highest attention to detail required.

• Must be detail-oriented, with strong organizational, analytical and planning skills, and a desire to work with diverse constituencies.

• Must have a "people first" attitude and possess the ability to think creatively, work under pressure and within time constraints, and work efficiently as part of a team.

• Proficiency with Microsoft Office: Word, Excel, PowerPoint.

Part-time GameChangers Paid Internship

Under general supervision of the GameChangers Program Coordinator, this part-time internship position working 10-12 hours per week provides opportunities for leadership and implementation of mentor recruitment strategies and development of GameChangers program including but not limited to: collaborative work with community partners, training, reporting, recruiting, and project planning. The preferred candidate will have a strong interest in engaging men in our community, learning and teaching about the issues of domestic violence, dating violence, sexual assault, stalking and bystander intervention.

Responsibilities:

• Using the knowledge of YWCA programs and policies, promotes the YWCA Knoxville and the Tennessee Valley Mission Statement in the community and interacts with other YWCA personnel, volunteers, and staff to meet the goals of the program. Participates in YWCA activities as required.

• Effectively work with staff in the implementation of GameChangers through collaboration building, planned meetings, focus groups, reporting and evaluation measures.

• Participate in the facilitation of mentor trainings and workshops.

• Facilitate GameChangers groups in community settings.

• Be knowledgeable and seek training on the dynamics, identification, and referral of children and youth exposed to sexual assault, domestic violence, dating violence and/or stalking, and demonstrate understanding on the intersection of domestic violence and trauma experienced by children, youth, and young adults exposed to violence.

• Follow policies and procedures regarding information sharing, confidentiality, and privacy rights of VAWA, HIPPA, federal law, and other relevant laws and rules applicable to the work provided by agency and partners.

• Demonstrate cultural competency in development of project and interaction with constituents.

• Assure that confidentiality is maintained regarding all client information and agency proprietary information.

• Other duties related to the implementation of the program, as assigned.

Qualifications:

• Candidate should have experience in a field related to YWCA’s mission and programs (social work, child and family studies, psychology). Other fields of study/work are not exempt from applying.

• Candidate should have experience working with children and youth.

• An understanding of the mission of the YWCA and enthusiasm for the people served and the programs created.

• Candidate must also have reliable transportation as work is done in multiple locations.

• The preferred candidate must be able to work primarily in the afternoon/evening hours.

• The candidate must also be able to work independently with little or no supervision.

Front Desk Clerk - Part-Time

The Front Desk Clerk is a key position in our Downtown Center, providing support directly to clients, community members, and staff. Under general supervision of the Front Desk Team Leader, the Front Desk Clerk is responsible for front desk, client and customer service, sharing essential information, assisting YWCA members and clients, and is the first line point of contact for the Downtown Center.

Responsibilities:

• Using the knowledge of YWCA programs and policies, promote our YWCA and our mission in the community.

• Interact with other staff members and volunteers to meet administrative needs.

• Works with the onsite program staff and Front Desk Team Leader to assure consistent and comprehensive communication between front desk staff and clients who participate in services in the building.

• Interacts with clients in the supportive manner of a caring professional communicating about client needs with the correct staff member.

• Seek support from direct supervisor and on-call Keys of Hope staff for client interactions or other needs.

• Participate in annual de-escalation training and promotes de-escalation techniques when working with clients.

• Meet at least once a week with Front Desk Team Leader for one-on-one supervision.

• Answer phone and share messages with appropriate program managers or staff. Refers questions to other leadership or program staff, as needed.

• Maintain up-to-date community resource information in an organized, accessible manner.

• Understand the needs of programs and communicates information as appropriate to leadership and program staff to assure safety and security and any other concerns that may come to the attention of the front desk.

• Attend once a month mandatory front desk meetings

• Distribute client mail and update forwarding address for Keys of Hope clients.

• Maintain security of the building by remaining alert to who is in the building and what is going on.

• Sorts, dries, and organizes in-kind donation

• Recognize the need for staff’s personal privacy, answers telephone and directs caller to appropriate staff or takes messages. Follows up with customers and is solution focused.

• Accept payments and records receipts.

• Keep lobby and desk area in a clean, professional manner and maintains responsibility for the lobby.

• Maintain confidentiality.

• Other duties as assigned.

Qualifications:

• As the first line of communication with many clients and community members, the Front Desk Clerk is a critical role. Specifically, YWCA seeks candidates with the following characteristics and abilities for this position.

• Ability to multi-task and remain positive and solution focused even during challenges.

• Passion about working in an organization that values and promotes antiracism, diversity, equity, and inclusion. Embraces and actively promotes an inclusive and equitable work environment for all.

• Strong attention to detail, excellent judgment, and the ability to work without close supervision.

• Proficiency in Outlook Office.

• A minimum of a high school diploma and relevant experience

Front Desk Clerk - PRN

The Front Desk Clerk is a key position in our Downtown Center, providing support directly to clients, community members, and staff. Under general supervision of the Front Desk Team Leader, the Front Desk Clerk is responsible for front desk, client and customer service, sharing essential information, assisting YWCA members and clients, and is the first line point of contact for the Downtown Center.

Responsibilities:

• Using the knowledge of YWCA programs and policies, promote our YWCA and our mission in the community.

• Interact with other staff members and volunteers to meet administrative needs.

• Works with the onsite program staff and Front Desk Team Leader to assure consistent and comprehensive communication between front desk staff and clients who participate in services in the building.

• Interacts with clients in the supportive manner of a caring professional communicating about client needs with the correct staff member.

• Seek support from direct supervisor and on-call Keys of Hope staff for client interactions or other needs.

• Participate in annual de-escalation training and promotes de-escalation techniques when working with clients.

• Meet at least once a week with Front Desk Team Leader for one-on-one supervision.

• Answer phone and share messages with appropriate program managers or staff. Refers questions to other leadership or program staff, as needed.

• Maintain up-to-date community resource information in an organized, accessible manner.

• Understand the needs of programs and communicates information as appropriate to leadership and program staff to assure safety and security and any other concerns that may come to the attention of the front desk.

• Attend once a month mandatory front desk meetings

• Distribute client mail and update forwarding address for Keys of Hope clients.

• Maintain security of the building by remaining alert to who is in the building and what is going on.

• Sorts, dries, and organizes in-kind donation

• Recognize the need for staff’s personal privacy, answers telephone and directs caller to appropriate staff or takes messages. Follows up with customers and is solution focused.

• Accept payments and records receipts.

• Keep lobby and desk area in a clean, professional manner and maintains responsibility for the lobby.

• Maintain confidentiality.

• Other duties as assigned.

Qualifications:

• As the first line of communication with many clients and community members, the Front Desk Clerk is a critical role. Specifically, YWCA seeks candidates with the following characteristics and abilities for this position.

• Ability to multi-task and remain positive and solution focused even during challenges.

• Passion about working in an organization that values and promotes antiracism, diversity, equity, and inclusion. Embraces and actively promotes an inclusive and equitable work environment for all.

• Strong attention to detail, excellent judgment, and the ability to work without close supervision.

• Proficiency in Outlook Office.

• A minimum of a high school diploma and relevant experience

Evening/Weekend Lifeguard

Under general supervision of the Health and Fitness Director. Lifeguards pool for aquatic classes, open swim and swimming lessons for the YWCA Club W. Has strong knowledge and experience in lifeguarding. Work outside of facility as a Club W ambassador.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes Association and Mission Statement in the community. Interacts with other program personnel, volunteers, and staff to meet the needs of all YWCA members and participants. Participates in Association activities as necessary.

2. Accepts pool responsibility and attends mandatory trainings put forth by the Health and Fitness Director.

3. Listens to clients, instructors and community to assist in the Club W development.

4. Responsible for staying up-to-date with all certifications, especially CPR. Carries proof of CPR training at all times.

5. Follows the YWCA policies and procedures in a case of an injury. The instructor/lifeguard will complete an incident report, available at the front desk.

6. Will work with the YWCA to ensure that the pool facility is clean and safe.

7. Promote memberships, awareness of programs and class offerings.

8. Must be cognizant of emergency exits, fire extinguisher and telephone in case of emergency.

9. Will notify the director two weeks in advance for planned absences. If you are ill, please call a substitute to cover your shift.

Qualifications: A high school diploma with lifeguard certification required. Should have paid or volunteer experience in life-guarding and be over the age of 16. Requires skills and life experiences that indicate sensitivity to health related issues and low-income individuals. Must be reliable and come with good references. Requires possession of organizational, communication, interpersonal, and leadership skills.