YWCA Knoxville and the Tennessee Valley | Get Involved

Careers

Thank you for your interest in joining the YWCA Knoxville & the Tennessee Valley. All current job postings will be listed on this page.

Application instructions: Please submit a completed online application. In addition, all applicants must submit a cover letter and resume with references. Applications may be submitted online, in person or mailed to the following:

HR Department

Attention: Shelby Schilling

YWCA Knoxville and the Tennessee Valley

420 West Clinch Avenue

Knoxville, TN 37902

865-523-6126

YWCA Knoxville and the Tennessee Valley is pleased to offer a generous benefits package to all full-time employees, including medical, dental, vision and life coverage, a competitive retirement plan, generous vacation, sick, and holiday time. YWCA is an Equal Opportunity Employer and United Way Community Partner.

Please complete and submit online application here.

Current Opportunities

Keys of Hope Women’s Program Social Service Counselor

The YWCA Knoxville and the Tennessee Valley seeks a knowledgeable, committed social service professional to join its team as the Keys of Hope Women’s Program Social Service Counselor. This full-time position will be an advocate, counselor, case manager and referral agent for clients in acquiring social and health care services, employment, housing, and other services as needed.

Must Have:

1. Skills and life experiences that indicate sensitivity to women in transitional housing program.

2. Computer Skills.

3. Knowledge of overall community resources.

4. Ability to work independently.

5. Crisis Intervention

5. Experience facilitating groups.

Qualifications: Must hold a Bachelor’s degree in social work or closely related discipline. Should have paid or volunteer experience in areas such as education, social work, and/or counseling.

Phyllis Wheatley Center: Assistant Director

The YWCA Knoxville seeks a knowledgeable, committed social service professional to join its team as the Phyllis Wheatley Center Assistant Director. This full-time position will assist in the development and direction of all programs at the Phyllis Wheatley Center. *Must be able to create and implement programmatic ideas* Duties include leading staff of the after-school program and summer camp, coordinating daily administrative functions of the center, and general oversight of the facility.

Responsibilities:

1. Excellent communication and organization skills.

2. Desire to engage community members in center programming.

3. Experience creating and implementing programming with at risk youth.

4. Ability to supervise staff and volunteers.

5. Certified in First Aid and CPR.

Qualifications: Preferred is a Bachelor’s degree with major emphasis in education, social sciences, or equivalent experience. Must have experience with youth or participation in youth-related clubs, classes or programs and have effective human relations skills. Must possess knowledge of licensing rules and childcare regulations. Must be able to maintain a flexible schedule and accept on call duties. Requires possession of organizational, numerical, communication, interpersonal, leadership and supervisory skills.

Front Desk Clerk: Part-Time Weekends

Under general supervision of the Front Desk Supervisor, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position involves working weekends and holidays.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

2. Answers phone calls and assist guests of the organization.

3. Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

4. Accepts payments and records receipts.

5. Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

6. Accept, dry and sort donations.

7. Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

8. Attends monthly scheduled staff meetings.

9. Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

10. Maintains confidentiality.

Qualifications: Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision. Proficiency in Microsoft office required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

Front Desk Clerk: Part Time, PRN

Under general supervision of the Front Desk Supervisor, this part-time position is responsible for front desk customer service, assisting YWCA members, clients and the first-line point of contact for the downtown center. Provides administrative support services to the agency administration. This position involves working weekends and holidays.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes association and mission statement in the community. Interacts with other program personnel and volunteers to meet the needs of all YWCA members and participants.

2. Answers phone calls and assist guests of the organization.

3. Works with the Women’s Housing Program staff (WHP) to implement procedures that directly affect the work of the front desk.

4. Accepts payments and records receipts.

5. Keeps lobby, first floor, and desk area in a professional manner, maintains responsibility for the lobby including light cleaning and maintenance.

6. Accept, dry and sort donations.

7. Maintains security of the building by remaining alert to who is in the building, conducting regular rounds, and what is going on through communication with supervisor, front desk log, and WHP staff.

8. Attends monthly scheduled staff meetings.

9. Accepts on call status to assist in 24 hour coverage of front desk to include daytime, evening, overnight, and holiday hours.

10. Maintains confidentiality.

Qualifications: Job requires ability to multi-task and a great attitude. Requires strong attention to detail, excellent judgment and the ability to work without close supervision. Proficiency in Microsoft office required. Prior supervision experience preferred. A minimum of a high school diploma and relevant experience.

After-School Enrichment Counselor: Phyllis Wheatley Center

This position works in our After-School Enrichment Program (ASEP) for middle-school-age youth, located at the YWCA Phyllis Wheatley Center (124 S. Cruze Street). We seek high quality, professional role-models with diverse skill-sets to provide individualized attention to student’s needs. We are looking for staff who are truly passionate about impacting the lives of young people in a supportive and engaging environment.

Responsibilities:

1. Providing a safe and secure environment for all youth.

2. Planning, challenging, enriching, age-appropriate activities; mentoring and tutoring.

3. Accurately maintain and present necessary statistical data as required.

4. Provide application and practice for school day skills and knowledge in a way that strengthens learning.

5. Builds connections with students and demonstrates the usefulness of content and builds confidence based on accomplishment.

6. Enhances learning with the kinds of experiences that the school day has less time to provide.

7. Demonstrates a passion for learning.

Qualifications: Position requires a high school diploma or equivalent; associates degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes or programs and must possess effective human relations skills; must be highly-motivated, enthusiastic and creative.

Phyllis Wheatley Center Night/Weekend Rental Coordinator

Under general supervision of the Director of the Phyllis Wheatley Center, is responsible for managing rental agreements and providing excellent customer service. This position is part-time and on nights and weekends.

Responsibilities:

1. Provides a safe and secure environment for facility patrons and/or clients.

2. Ensure appropriate use of facilities.

3. Assisting patrons and/or clients with general needs while utilizing the facility.

4. Cleaning and/or building maintenance.

5. Administrative tasks and other duties as assigned.

Qualifications: Position requires a high school diploma or equivalent; associates degree, preferred. Must be willing to be certified in First Aid and CPR for adults and children, have a physical examination and a criminal background check. Must have experience working with youth or participation in youth-related clubs, classes or programs and must possess effective human relations skills; must be highly-motivated, enthusiastic and creative.

Evening/Weekend Lifeguard

Under general supervision of the Health and Fitness Director. Lifeguards pool for aquatic classes, open swim and swimming lessons for the YWCA Club W. Has strong knowledge and experience in lifeguarding. Work outside of facility as a Club W ambassador.

Responsibilities:

1. Using the knowledge of YWCA programs and policies, promotes Association and Mission Statement in the community. Interacts with other program personnel, volunteers, and staff to meet the needs of all YWCA members and participants. Participates in Association activities as necessary.

2. Accepts pool responsibility and attends mandatory trainings put forth by the Health and Fitness Director.

3. Listens to clients, instructors and community to assist in the Club W development.

4. Responsible for staying up-to-date with all certifications, especially CPR. Carries proof of CPR training at all times.

5. Follows the YWCA policies and procedures in a case of an injury. The instructor/lifeguard will complete an incident report, available at the front desk.

6. Will work with the YWCA to ensure that the pool facility is clean and safe.

7. Promote memberships, awareness of programs and class offerings.

8. Must be cognizant of emergency exits, fire extinguisher and telephone in case of emergency.

9. Will notify the director two weeks in advance for planned absences. If you are ill, please call a substitute to cover your shift.

Qualifications: A high school diploma with lifeguard certification required. Should have paid or volunteer experience in life-guarding and be over the age of 16. Requires skills and life experiences that indicate sensitivity to health related issues and low-income individuals. Must be reliable and come with good references. Requires possession of organizational, communication, interpersonal, and leadership skills.