YWCA Knoxville and the Tennessee Valley

COVID-19 Response

COVID-19 Response: Update May 11

YWCA Knoxville and the Tennessee Valley will follow “A Community Strategy for Phased Reopening” issued by Knox County and City of Knoxville. The following guidelines, informed by national and state authorities, will be effective May 11, 2020.

YWCA Knoxville and the Tennessee Valley places the health and safety of its clients, staff, members, and supporters at the highest level of importance. As we monitor the COVID-19 status in our service area, we are basing our decisions for program and facility operations on recommendations made by the Centers for Disease Control and Prevention (CDC), our local and state authorities, Knox County Schools and others.

• By appointment only: guests in the building must call to set up an appointment.

• Guests will be screened for COVID-19 (via questionnaire and temperature taking) prior to entering the main part of the building. Clients with symptoms of cough and/or fever will not be permitted entrance.

• All guests must wear a face covering (i.e., mask or bandana) upon entering the building. If a client does not own a mask, a mask will be provided.

• All guests must maintain social distance of at least 6 feet.

• All guests must wash hands and use hand sanitizer frequently.

Frequently Asked Questions

Q: Are there support groups right now?

A: No, there will not be any support groups at this time. Advocates are available via appointment or phone.

Q: Are you accepting in-kind clothing donations?

A: No, we are not accepting clothing donations at this time.

Q: Are Club W facilities open?

A: No, the Club W workout room, gym, locker rooms and pool will remain closed.

Q: Will you hold Club W classes?

A: No, there will not be any club W classes (aqua Zumba, aqua aerobics or open swim)

Q: Will the pool open?

A: No, the pool will remain closed.

How You Can Help

AS YWCA responds to this challenging time in our community's history, our staff will continue to provide life-saving services to our clients facing domestic violence, unemployment, and food insecurity. Many of you have asked how you can help YWCA continue to provide these essential services during this crisis.

Prepared meals, shelf-stable foods, paper products, and cleaning supplies are among our clients' most urgently needed items.

Get Involved

These are uncertain times for all of us in our community. Your support will help the most vulnerable among us weather this crisis.

Please consider giving a monetary gift or purchasing items of critical need via our Amazon or Walmart Wishlists.

Your support is greatly appreciated.


Food and Beverages

• Applesauce (6-ct, 4-oz packages)

• Beef Jerky

• Breakfast Bars

• Bottled Water

• Canned Pasta (such as Chef Boyardee)

• Canned Chicken or Tuna

• Easy Mac (microwavable)

• Fruit Cups

• Gatorade/Powerade

• Granola Bars

• Instant Noodles

• Microwave Popcorn

• Rice-A-Roni

• Sandwich Crackers (Peanut Butter, Cheese, etc)

• Soup (Pull-tab cans preferred)

Cleaning Supplies

and Paper Products

• Disinfecting Wipes

• Disinfecting Spray

• Hand Sanitizer

• Paper Towels

• Toilet Paper

• Bleach

Hygiene and

Other Essentials

• 1-day bus passes

• $20 Gas Gift Cards

• $20-25 Grocery Gift Cards

• $20-25 Visa Gift Cards

• Body Wash/Soap

• Hand Soap

• Toothbrushes

Domestic Violence Services

YWCA Victim Advocates will be available via phone for those seeking domestic violence services. Safety Planning, Danger Assessments and other recommendations can be made over the phone to those seeking assistance. Serving those in need is a top priority and will continue through alternative methods. Call YWCA at 865-523-6126 for assistance.

Phyllis Wheatley Center

The facility will be closed to all groups and programming starting Monday, March 16, until further notice. The Phyllis Wheatley Center will resume programming when Knox County Schools returns to its normal scheduling. Please contact Kathy Mack, Director of the Phyllis Wheatley Center, with questions or concerns at 865-546-0651.

Club W and Rentals

All room rentals and Club W activities are suspended until further notice. Rentals will be contacted to work on rescheduling events, meetings and other activities. We appreciate your understanding and we are honored that you choose YWCA for your personal or business gatherings.